Job Description

Job Overview

We are seeking a dedicated and compassionate PATCHS Co-ordinator/Care Navigator to join our team. The ideal candidate will play a crucial role in guiding patients through their healthcare journey, ensuring they receive the appropriate services and support. This position requires strong communication skills, attention to detail, and the ability to analyse patient needs effectively.

The following are the core responsibilities of the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

a. Maintaining and monitoring the PATCHS system inboxes

b. Processing requests for appointments or enquiries via PATCHS

c. Answer incoming phone calls, transferring calls or dealing with the patient requests appropriately

d. Action all incoming emails

e. Signpost patients to the correct service

f. Process incoming and outgoing mail

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

i. Process calling letters are requested

j. Process all DNA letters in accordance with current policy

k. Action GP2GP tasks

l. Read code data on EMIS

m. Photocopy documentation as required

n. File and store records as required

o. Data entry of new and temporary registrations and relevant patient information as required

p. Input data into the patient's healthcare records as necessary

q. Scanning of patient related documentation and attaching scanned documents to patient's healthcare records

r. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

s. Manage all queries (including administrative queries) as necessary in an efficient manner

t. Carry out system searches as requested

u. Maintain a clean, tidy, effective working area at all times

v. Monitor and maintain the reception area and notice boards

w. Support all clinical staff with general tasks as requested

Requirements

Proven experience in a customer service or healthcare-related role is preferred. Strong data entry skills with a keen eye for detail. Excellent phone etiquette and communication skills, both verbal and written. Ability to analyse information effectively and provide insightful recommendations. A compassionate approach towards patient care, demonstrating empathy and understanding of their needs.
If you are passionate about helping others navigate their healthcare options and possess the necessary skills, we invite you to apply for the PATCHS Co-ordinator position.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Free parking
Schedule:

Monday to Friday No weekends
Work Location: In person

Application deadline: 09/05/2025