Job Description

Overview

PEP Pilton Equalities Project based in the North Edinburgh Area is looking to grow a team of passenger assistants for their community transport journeys.

The Passenger Assistant plays a crucial role in ensuring a safe, comfortable, and enjoyable travel experience for passengers. This position involves assisting individuals, particularly those with mobility challenges or special needs, as they navigate their journey. The ideal candidate will possess strong customer service skills and the ability to communicate effectively with passengers and team members alike.

Duties

Provide assistance to passengers boarding and alighting from vehicles, ensuring their safety at all times. Communicate clearly with passengers to understand their needs and provide appropriate assistance. Ensure that all safety protocols are followed during the transportation process. Maintain a friendly and professional demeanour while interacting with passengers. Report any incidents or concerns to the Charity's manager promptly. Collaborate with other team members to ensure a seamless travel experience for all passengers.

Skills

Excellent customer service skills, demonstrating patience and empathy towards passengers. Strong communication skills, both verbal and written, to effectively interact with diverse individuals. Ability to work well under pressure and handle challenging situations calmly. Attention to detail to ensure all safety measures are adhered to during passenger assistance. Flexibility in working hours, including early mornings and afternoons as required by the transport schedule.
This role is essential for enhancing the travel experience of our passengers, making it vital that candidates are dedicated, compassionate, and committed to meeting the high standards we set for our Community Transport Service at all times.

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 15 per week

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 25/04/2025
Reference ID: PAAPR25
Expected start date: 19/05/2025