Job Description

About the company

Are you looking for a job with a well-known and long-established company, which has a loyal customer base and a nationwide presence?

GreenThumb Lawn Treatment Service has built a brand that people admire and have been making lawns look beautiful, lush, and weed free for over 35 years. From their humble beginnings in North Wales, GreenThumb have grown to become the UK's leading lawn care company with over 220 branches. GreenThumb have one simple vision - to create a nation of Lawn Lovers with beautiful, healthy lawns to be proud of.Are you a confident and engaging communicator with a knack for building rapport over the phone? Do you enjoy exceeding customer expectations and identifying opportunities to enhance their experience? If so, this exciting part-time role could be the perfect fit for you!

About the Role

As our Part-Time Customer & Administrative Assistant, a significant part of your role will involve proactively contacting customers who have received operative recommendations. You will play a key role in explaining the benefits of additional treatments and upgrades, answering their questions, and guiding them through the next steps. Alongside these customer engagement activities, you will also provide essential administrative support to ensure the smooth running of our daily operations.

Key Responsibilities:

Proactively contact customers via phone to discuss operative recommendations, clearly explaining the benefits of additional treatments and upgrades.

Build rapport and trust with customers, effectively addressing their queries and concerns regarding recommended services.

Follow up on operative recommendations in a timely and professional manner, aiming to convert these into confirmed next steps.

Provide professional and friendly customer service via phone, email, and in person (where applicable). Assist with a range of administrative tasks, including data entry, filing, photocopying, and preparing documents. Accurately input details of prospective and new customers onto our internal systems. Manage the onboarding process for new customers, ensuring they have all the necessary information and support. Maintain accurate and up-to-date customer records. Assist with scheduling appointments and managing diaries. Handle incoming and outgoing mail and deliveries. Support other team members with ad-hoc administrative duties as required.

The Ideal Candidate Will Possess:

Demonstrable experience in a role involving significant telephone communication, ideally with some experience in discussing or promoting services.

Excellent telephone manner and strong verbal communication skills, with the ability to articulate information clearly and persuasively.

Confidence in engaging with customers over the phone and building positive relationships.

Proven experience in an administrative or customer service role. Strong organisational skills and the ability to prioritise tasks effectively. High level of accuracy and attention to detail. Proficiency in using standard office software (e.g., Microsoft Office Suite). Ability to work independently and as part of a team. A proactive and positive attitude with a willingness to learn. Experience with Salesforce CRM systems is desirable but not essential as training will be provided.
Job Types: Part-time, Permanent

Pay: 12.21-13.00 per hour

Expected hours: 16 - 24 per week

Benefits:

Company pension Free parking
Language:

English (preferred)
Work Location: In person

Application deadline: 05/05/2025
Reference ID: GT/Office 05/25