Job Description

Partnership Services & Key accounts Administrator

The Customer Service Department are looking for a skilled Key Account Administrator to oversee the relationship of the company for its partnership & intercompany division as well as key customer accounts. The successful candidate will be working closely in hand with the other key accounts administrator in the team to provide the best customer experience possible.

Responsibilities

Taking ownership of orders from receipt to despatch, including organising timely deliveries and collections with transport companies Acquiring a thorough understanding of key customer needs and requirements, developing trustful relationships with a portfolio of major clients to ensure they do not turn to competitors Expanding the relationships with existing customers by continuously proposing solutions that meet their needs Prompt complaint handling with the objective to resolve all situations faced by customers to maintain and increase trust Serving as the link of communication between key customers and internal teams Producing customer open order and stock reports, uploading essential data on customer portals Maintaining data in SAP (customer notes, addresses etc...)
Requirements and skills

Minimum of 3 years relevant experience in customer service or supply chain Strong communication and interpersonal skills with aptitude in building relationships with internal and external people Excellent organisational skills and ability in problem-solving independently Experience of SAP and MS Excel Ability to multitask and work in a fast-paced environment Pro-active nature A good eye for detail, able to work methodically and prioritise workload
The Role is full time with working hours preferably between 8am and 4.15 pm Monday to Friday

Pay will be dependable upon experience

Job Types: Full-time, Permanent

Expected hours: 37.25 per week

Benefits:

Company pension On-site parking Profit sharing
Schedule:

Monday to Friday
Ability to commute/relocate:

Gateshead: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 3 years (required)
Work Location: In person

Application deadline: 05/05/2025
Reference ID: PARTNERSHIP
Expected start date: 19/05/2025