Job Description

Role: Receptionist
Location: Volkswagen Harlow
Hours: Part-time Monday & Tuesday 8am to 6pm, Wednesday 8am to 1pm
Salary: National living wage
Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme, discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal and moreWho we areMarshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UKs 7th largest motor retail group (AM100 11/24).We operate 146 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners.To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.The roleAs the Receptionist/Showroom host, you are the first person to greet our customers and visitors, providing a warm welcome as they enter the store. You will be based on reception, and will be taking inbound calls, transferring calls, speaking to customers, and supporting the store with any administration duties as required.Who you are

• You will have previous customer service experience, ideally within a professional, customer facing environment although this is not essential

• You will be confident talking to customers in a professional manner both on the telephone and face to face, ensuring they have a great experience in our store

• You will have good IT skills and be happy to support with administration duties

• You will be a self-starter, organised and someone who takes pride in what they do

What you'll do

• Greet all store visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member

• Take phone calls and respond to queries as appropriate, transferring to the correct individual or team

• Provide refreshments for store visitors and ensure the seating and refreshment area is tidy and fully stocked

• Deal with incoming and outgoing mail and deliveries

• Assist with administrative tasks as required

If you would like to know more about this opportunity, or a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Volkswagen