Job Description

We are looking for an enthusiastic and energetic Receptionist/Care Navigator to join our team at Ansdell Medical Centre. We are a fun and friendly GP practice in leafy Lytham with over 12,000 patients to care for. If you are looking for a new challenge which is extremely rewarding, then please apply.

This is a part time, permanent position and the shift pattern is as follows:-

20.45 hours per week

Monday 07:45 to 13:15

Tuesday Off

Wednesday Off

Thursday 07:45 to 18:30

Friday 13:00 to 18:30

The successful candidate must be flexible as shift patterns may vary depending on the needs of the business, our practice hours are between 07:45 - 18:30 Monday to Friday. Experience is desirable but not essential, as full training will be given but a good sense of humour and common sense are a must!

You will be responsible for undertaking a wide range of Reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary Responsibilities:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Action incoming emails when necessary

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Read code data on EMIS web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and notice boards

p. Support all clinical staff with general tasks as requested

Join our team as a Care Navigator and make a difference in helping our patients to access the care they need efficiently and effectively. Apply now to be part of our dedicated team!

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 20.45 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday No weekends
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Work Location: In person

Application deadline: 09/05/2025