Job Description

The successful candidates will be reporting to the Duty Manager & General Manager of the Hotel. The role involves working over several departments in the Hotel. They will strive to continually improve guest and employee satisfaction and maximise the financial performance of the company.

Hours

Flexible hours during the Hotel's operational times from the hours of 9.30pm to 7.00am or as otherwise informed. The shifts are Mondays every week and every other Friday plus additional hours for holiday and sickness cover.

Skills

Impeccable service standards and customer care skills.
A good understanding of Food and Beverage provision
Ability to carry out any task when given appropriate training.
Ability to work alone if needed.

Core Work Activities

Cleaning of public areas in preparation for the forthcoming shifts.
Clear down and closure of bar/Restaurant service areas.
Telephone answering and enquiries.
Provide services that are above and beyond for customer satisfaction and retention
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
Maintain the hotel safety and security procedures - Carry out security checks throughout the night
Demonstrate knowledge of hotel's facilities - deal with customer enquiries and questions.

Job Type: Part-time

Pay: 12.71 per hour

Expected hours: 16 - 20 per week

Benefits:

Free parking On-site parking
Schedule:

10 hour shift
Work Location: In person

Expected start date: 03/05/2025