Job Description

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.



You should be educated to NVQ2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!



The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.



Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow



To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately



To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.



Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.



Maintain patient confidentiality at all times.



Carry out any other duties, within the grade, as requested by the Reception Team Leader



Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)



To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system



Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The 170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.



We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce



QUALIFICATIONS



Good standard level of education (2 GSCE's or equivalent).

NVQ level 2 in Customer Service (or equivalent).



EXPERIENCE



Dealing with patients/general public face to face or working in a customer focused environment.



Using Patient Administration System (desirable) to input and update personal data



Working as part of a team in a busy environment



SKILLS

Numeracy skills and attention to detail



Excellent keyboard, IT and administrative skills.

Good customer care and verbal communication skills

Equivalent level of knowledge gained through experience