Job Description

We have a fantastic opportunity to join our Outpatient Admin team as a Clerical Officer. Predominantly working to support in reception areas and medical record/clinic preparation, whilst also being responsible for other admin duties such as opening and scanning the post/referrals. Responsible for answering any telephone queries both from staff and patients.



1 x Fixed Term 9 month contract



3 x permanent contracts



The successful candidate will be able to demonstrate excellent interpersonal and communication skills with the ability to forge and maintain relationships. They will be able to demonstrate good administration skills. You will be able to demonstrate a good telephone manner, whilst being able to deal with challenging queries.



We are delighted to offer a wide range of benefits to employees including:



Cycle to Work



Travel Scheme



Childcare Vouchers with Salary Sacrifice



Onsite Nursery



Buying and Selling Annual Leave



Car Leasing



Employee Assistance Programme



Employee Health and Wellbeing



Extensive Reward Scheme



Counselling Service



Financial packages including Vivup and Wagestream



Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

Our values:

We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:



Committed to Quality of Care



Compassion



Working together for patients



Improving Lives



Everyone Counts



Respect and Dignity



Got questions before you apply, please contact the recruiting manager to find out more.



DUTIES AND RESPONSIBILITIES



To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices.



Liaising with nursing staff, consultants, secretarial and other disciplines. Adhering to Trust and departmental standards. Inputting computer transactions to ensure correct details are recorded. Update the patient system1 record. Assisting patients with general enquires

To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner.



Ensure the electronic patient casenotes tracking system is always updated.



Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence.



Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.



To ensure all letters to patients/GPs are dispatched correctly and promptly.



To ensure patient correspondence includes all appropriate information leaflets if required.



Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list.



Ensure appointment booking lists are marked clearly to the relevant areas.



Data input as required into the Patients System1 record.



Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary.



Ensure the effective and efficient running of the department by managing own workload, working on own initiative and planning and prioritising as necessary, act independently, deciding when necessary to refer to the appropriate Supervisors / Managers.



Attend individual staff development reviews in which training and development needs will be identified and planned, also to ensure that you attend mandatory training as directed by the Outpatient Appointment Manager.



Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.