Job Description

Job reference

TCC000536

Date posted

17/04/2025

Application closing date

30/04/2025

Location

Hybrid / Norwich Office

Salary

26,208

Package

great benefits

Contractual hours

40

Basis

Full time

Job category/type

Logistics

Outbound Logistics Agent

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Job description

About Us:

The Cotswold Company is a leading furniture retailer known for our high-quality products and exceptional customer service. We are looking for an additional dedicated and proactive Logistics Agent to join our team.

Reporting to the Outbound Logistics Care Team Leader, you will be acting as the main interface between our company and our couriers, you will be quick-thinking, a decision-maker with exceptional customer service as you handle courier feedback and communicate with our customers.

This is a full-time role, working 5 days each week between Monday-Saturday and an expectation that you will attend our Norwich Head Office a minimum of 2 days each week.

Key Duties and responsibilities will include:

Part of the main interface between us and our couriers for performance and feedback. Escalating more complex issues to the Outbound Logistics Manger or Senior. Lodge claims with couriers for damages/lost stock and managing the outcome until completion. Escalating up to the Outbound Logistics Manager when unable to resolve or experience problems. Logging all feedback from customers for all couriers to then use in performance reviews. Ensuring all complaints are raised with the relevant couriers.

General Responsibilities:

To demonstrate and support a commitment to Equal Opportunities, diversity and customer care in accordance with established good practice and guidelines. To ensure that own personal performance and knowledge are continuously assessed for improvement. To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to your line manager or Health and Safety Officer. To promote the company and the work of the team in a positive manner always.

Qualifications, skills & experience required

Essential:

Demonstrable experience of working with MS Word, Excel and Outlook Ability to take a logical and analytical approach to solving problems and saving costs. Proven track record of achieving speedy responses times and positive customer reviews Successful experience in a customer service/complaints environment

Whilst not essential, it would be great if you had:

Minimum of 1-year experience working in a Logistics role or within the transport industry. Previous experience with implementing new couriers and systems. Advanced excel / powerpoint skills Ability to prioritise.

The Cotswold Company is a well-established and beloved brand in the UK, known for its high-quality furniture and home accessories that embrace the essence of country living. Our team is passionate about design, innovation, and customer satisfaction, fostering a culture that is supportive, creative, and collaborative.



At The Cotswold Company, we value diversity and are committed to creating an inclusive environment for all employees. We celebrate the unique perspectives and experiences of our team members.



If you're excited about creating delightful user experiences and would like to join our team we can't wait to hear from you!

What will you receive from us?

25 days holiday per year + public holidays Your birthday day off! Company pension Death in Service benefit Medical & Dental Insurance Private Healthcare Great discounts on our products - 50% personal and 25% for family & friends One paid volunteering day off per year Cycle to work scheme Access to Health & Wellbeing guidance and support as well as a discount platform Paid volunteering day each year Ongoing development and career progression

And lots of other great things!

Who are we?

Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.

We live by our company values of
Happiest together Always authentic Passion for progress Inspiring others Constantly caring




We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We're growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.

We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our team's wellbeing is our priority, and we pledge to live by our value of 'Constantly Caring' by looking after each other, being approachable and attentive to each other's needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return.Applicants should already possess the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.

For more company information, follow the link https://www.cotswoldco.com/