Job Description

Out of Hours Care Coordinator

Thornbury Community Services (part of Acacium Group)

Bristol, BS99 with hybrid working opportunities

Permanent, Full Time 42 hours a week

Shift pattern - 4 on 4 off, working 12 hour shifts (2 days 07:00-19:00 and 2 nights 19:00-07:00)

\xc2\xa324,500 per annum + bonus (Salary rises to \xc2\xa325,500 after 6 months)

Unlock your potential

Are you a personable and customer-service driven individual looking for a new role? We have a new opportunity where you can make a difference to people\'s lives whilst thriving in a supportive team!

We\'re looking for someone to join us in our Bristol office as a Care Coordinator! We\'re looking for a personable individual with great organisation skills to deliver customer service over the phone and via email, and provide administration support. In this role you will be responsible for completing team rotas and acting as the initial point of contact for any queries with clients, healthcare workers and the wider operations of the business. It is a really rewarding role where your actions can improve peoples lives every day.

Part of Acacium Group, Thornbury Community Services provides complex care in the community. We have an outstanding, high quality reputation of being able to stabilise highly complex packages of care quickly and with the ability to minimise risk, whilst keeping the client and their families at the centre of what we do. We offer a fantastic company culture in such a rewarding environment, where everyone works towards a common goal, all teams working collaboratively and putting our client\'s needs at the heart of our business!

Every day you will\xe2\x80\xa6

• Be the initial point of contact for both our clients and candidates by fulfilling routine and complex requests and offering support where needed
• Ensure client\'s clinical and social needs are met by having selected and maintained the best nurses or carers for their needs
• Plan rotas and make decisions on nurses\' suitability for particular shifts and availability
• Work with the clinical and remote teams to ensure all administration is in line with CQC requirements in a timely manner

What\'s in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Workplace pension scheme
• Brand new office with restaurant and Onsite 24/7 Gym
• Free On-Site Parking and on-site security
• Regular events and incentives
• Cycle to Work scheme
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Christmas & Summer parties
• Free flu vaccinations

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part in shaping the future of society and improving people\'s lives!

To thrive in this role, you must...

• Have excellent written and verbal communication skills
• Have previous experience in customer service and administration
• Have the ability to work well in a fast-paced environment#
• Be driven to learn and grow your skillset to improve performance on a daily basis

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities

Acacium Group