Job Description

Optical Support Engineer -

Fantastic early career opportunity

An opportunity to join a $3 billion, global technology company who partners with clients like Amazon, Facebook, and Google. People-centric company, who want people to succeed, investing heavily in training and development. Strong support. Beyond a structured training programme, you will be supported by experts who will help and assist you when needed. Strong team culture, with social, CSR and EDI events.
Within this role you will provide system level pre & post-sales support for our clients telecoms customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for optical products. An understanding of fiber optic transport and/or switching protocols is essential. Experience with Element Management or Network Management systems would be an asset. Basic understanding of data communications protocols including Ethernet and IP networks is beneficial.

Daily duties will include:

Answer incoming calls from global customers as well as document, validate, and capture adequate information to facilitate a technical investigation

Respond to customer inquiries and provide remote technical support for issues related to our optical products promptly and professionally

Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.

Provide occasional after-hours work to support customer business requirements.

Recover information necessary to escalate reported issues to senior engineers.

Utilize debug tools as well as lab research to advance customers' technical problems.

Provide Customer feedback to Internal teams as appropriate

Contribute to the technical knowledgebase (KCS)

You will have:

Bachelor's degree in technical field (Engineering/Computer Science) or equivalent combination of education and recent experience

Experience in a customer facing role would be an asset

Foundational knowledge of the operation of fiber optic transport and/or switching equipment.

Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities would be an asset.

Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.

Availability for onsite in Belfast City Centre, in-person training and mentoring for a period of approximately 6 months from start date after hybrid

Customer-oriented mindset with a strong commitment to providing exceptional customer service.

Ability to work independently and prioritize tasks effectively in a fast-paced environment

Ability to analyse, troubleshoot, resolve problems and understanding of transport and switching systems for telecommunications apps and optical networking

System level trouble shooting on fiber optic telecommunications transport and switching equipment.

Knowledge of computers, data communications, LINUX, Databases and IP network experience would be a benefit.

Experience with network management systems would be beneficial

Ability to deal with stressful situations

Not often this kind of opportunity becomes available with our client so please forward CV for review

Excellent salary and top benefits available

Hybrid/Flex working

Mon-Fri dayshift (on call at times)

Job Type: Full-time

Pay: 30,000.00-45,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Referral programme Work from home
Schedule:

Flexitime Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person