Job Description

Major Tasks:

To work within the Alarm Receiving Centre in accordance with the shift rotas and provide a high level of quality assured customer service Responsible for the monitoring of remote signalling/CCTV systems using equipment installed Responsible for ensuring all tasks are carried out efficiently and without errors Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services Responsible for the placing of systems 'in and out of service' in response to alarm engineers requests Provision of an answering service for incoming lines and associated business and out of hours co-ordination and message handling where appropriate in a timely manner, eliminating excessive on-hold times and providing a high level of customer service

Performance Requirements:

The satisfactory handling and smooth operation of operational tasks within the ARC.

The Operator is responsible for:

Work under direction of the owner or manager and in accordance with the policy and procedural practices. Day to day operation of the CCTV Scheme in accordance with the policy and procedural instructions. Taking appropriate action to deal with incidents detected by the camera, in accordance with procedures given in the policy and then recording such information as required by procedural instructions, in the appropriate log. To bring to the immediate attention of the supervisor any defect to equipment or picture transmission that adversely affects the operation of the CCTV system. Taking appropriate action to deal with incidents detected by Security Alarm systems including but not exclusively Fire and Intruder.
Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Additional pay:

Bonus scheme
Benefits:

Company events Free parking On-site parking Referral programme
Schedule:

12 hour shift Day shift Night shift Weekend availability
Work Location: In person