Job Description

**Exciting Opportunity: Operations Manager in Freight Forwarding**

Our client, a reputable and long-standing freight forwarding company situated in Maidenhead, is actively searching for a seasoned Operations Manager to enrich their team. This role calls for an individual with a strong grasp of Air and Sea Freight operations, coupled with expertise in providing comprehensive 3PL solutions. If you thrive in ensuring operational excellence and customer satisfaction, while fostering team growth, we invite you to be part of this dynamic team.

**Key Responsibilities:**

- Demonstrate an in-depth understanding of Air and Sea Freight operations, along with a knack for delivering efficient 3PL solutions.

- Oversee and guarantee the seamless functioning of the operations department.

- Prioritise and achieve client satisfaction through impeccable service delivery solutions.

- Conduct customer satisfaction surveys to continually enhance service quality.

- Lead, inspire, and manage the team to optimise performance.

- Foster robust client relationships that stand the test of time.

- Innovate and elevate the customer service department, setting new standards of excellence.

- Ensure accurate setup, distribution, and follow-up of all documentation.

- Address inquiries concerning orders, pricing, shipping, payment terms, and product specifications.

- Resolve any operational issues with efficiency and professionalism.

- Manage HR aspects, encompassing recruitment, training, coaching, and performance management.

- Identify avenues for expanding business opportunities within the existing client base.

- Monitor and uphold service level agreements and expectations.

**Desired Qualifications and Skills:**

- Proven track record in a similar role, showcasing your prowess in operations management.

- Experience in a supervisory or managerial capacity, reflecting your adeptness at leading teams.

- Profound familiarity with transport and logistics, exemplifying your industry know-how.

- Keen commercial acumen that drives effective decision-making.

- Meticulous attention to detail that underpins flawless execution.

- Proficiency in utilising PC software and tools to streamline operations.

- Excellent time management skills, ensuring tasks are accomplished efficiently.

- Strong communication abilities to liaise effectively with various stakeholders.

- Notable leadership skills that motivate and inspire your team.

- Adeptness at collaborating with a broad range of personalities.

**Working Schedule:**

- Monday to Friday, during regular business hours.

**Benefits:**

- On-site parking for added convenience.

- \xc2\xa350k salary with annual bonus

- 21 days of annual leave to maintain work-life balance.

- Performance-based bonus to reward your contributions.

- Pension plan to secure your financial future.

If you\'re a results-driven Operations Manager with a passion for freight forwarding, an eye for operational finesse, and the ability to nurture talent, we encourage you to apply. Join us in redefining excellence in the freight forwarding industry. Apply now to embark on this exciting journey.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco