Job Description

As Operations Manager, you will be focusing on developing and delivering effective strategies to maximize revenue, guest and associate satisfaction and deliver on our brand service and standards. You will monitor quality and service standards whilst encouraging the team to be creative and deliver memorable and unique experiences for our guests. You will be responsible for, but not limited to: \xe2\x80\xa2Deliver memorable guest experiences which support in driving Intent to recommend scores \xe2\x80\xa2Monitor and analyze guest satisfaction survey results, recognize and reward positive feedback and address issues with departments as necessary \xe2\x80\xa2Ensue all guest complaints are resolved in a timely manner and logged correctly \xe2\x80\xa2Empowers employees to provide excellent customer service experiences \xe2\x80\xa2Review departmental rota\xe2\x80\x99s, ordering and payroll to ensure these are in line with budget \xe2\x80\xa2Promotes an upsell culture to support in delivering hotel financial performance \xe2\x80\xa2Works collaboratively with Housekeeping to ensure cleanliness standards are delivered and address any customer complaints \xc2\xb7Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently \xe2\x80\xa2Recruit, train and develop Heads of Departments and support with the development of associates who aspire to grow their career \xe2\x80\xa2Comply with hotel security, fire regulations and all health and safety legislationI\xe2\x80\x99m Job Type: Full-time Pay: \xc2\xa330,000.00 per year Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus
• Tips
• Yearly bonus

Education:

• Bachelor\'s (preferred)

Experience:

• Operations management: 1 year (preferred)

Ability to Commute:

• Chorley (required)

Ability to Relocate:

• Chorley: Relocate before starting work (preferred)

Work Location: In person