Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

CONTRIBUTING TO THE GROWTH OF THE COMPANY

• Creates and maintain a framework of the JLL/Amazon relationship across EMEA for all Amazon businesses (eg GREF, AWS, Media, etc).
• Identify opportunities for account growth and, together with the Account Director and relevant Product/Service Line leads, articulate the value proposition.
• Work closely with Solutions Development team to identify non-GREF opportunities (Audible, Twitch, data centres, etc) involving the right JLL team(s) in order to develop winning solutions
• Brief JLL bid teams on the JLL-GREF contract and relationship, help them to understand the client\xe2\x80\x99s key business drivers and share insight into the Amazon\xe2\x80\x99s preferred ways of working

MANAGING THE ACCOUNT:

• Work closely with the Account Director and Service Line Leads to develop and execute the account plan ensuring the client and JLL objectives and interests are met
• With the AD, develop and maintain the account plan and ensure all JLL updates are submitted to plan
• Provide the Account Management Leadership Team with insights on the state of the account and the strategic outlook
• With the AD develop and maintain annual objectives and report on the same at monthly account management meetings
• Manage critical approvals process for the account
• Maintain a communication plan for key client stakeholders
• Oversee strategic business initiatives and account-wide projects from development through successful execution under the guidance of senior leadership/service line leads
• Working with the Global Account Comms team, co-ordinate regional comms activities and events including generating the input collateral

PERFORMANCE OF THE ACCOUNT:

• Develop and manage the EMEA Action Plan(s) resulting from the Global Client Satisfaction Feedback, find knowledge and skills gaps and help address them, and execute on improvements
• Oversee EMEA KPI\xe2\x80\x99s and ensure that appropriate action plans are in place with KPI owners
• Produce and maintain regular and ad-hoc MI for Quarterly Business Reviews (QBRs), GREF Quarterly LT Meetings, Account Monthly Management Meetings, JLL LT Meetings, etc
• Undertake efficiency reviews twice a year to demonstrate that the account resourcing is fit for purpose
• Manage account and critical service risks implementing appropriate measures to mitigate them.
• Develop and maintain and Action Log of management activity across the account including actions arising from country visits with the client
• Oversee EMEA Innovation process and partner with the EMEA Innovation Director to share innovations from other JLL accounts.

SERVICE DELIVERY

• In response to complex service issues, lead \xe2\x80\x98Fire Drills\xe2\x80\x99 to manage the situation with the client, identify root cause analysis and implement associated remediation action plans
• Develop and foster a strong culture of collaboration across all the in-region service lines and with the global service line teams
• Partner with SSC Lead to ensure the consistent and reliable service delivery from the various SSC teams
• With client approval and in conjunction with the central JLL product team, implement external benchmarking across the region for Opex costs, sustainability and user experience.
• Drive a culture of bar-raising in the EMEA service delivery teams

People

• In collaboration with HR and the AD, drive overall employee life-cycle management: recruitment, development, salary review, promotion, succession plan
• Ensure development plans are in place across the account and are being effectively managed
• Work with the AD to maintain high team morale, trust and a fair workplace environment
• Providing guidance and mentorship to other junior team members during more challenging projects and assignments

Desired skills and experience for this job

• 8 \xe2\x80\x93 10 years of practical experience in Real Estate. Experience owning managerial duties and communicating results to senior leadership and clients.
• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Hands on approach, attention to detail and ownership.
• Ability to quickly assimilate information provided and translate into appropriate project actions.
• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
• Strong communication skills and experience with working closely with stakeholders from different backgrounds and with different roles and levels of seniority.
• Proven experience in managing teams \xe2\x80\x93 hiring, coaching, talent development.
• Relentless and tenacious drive to deliver results and achieve expected outcomes.
• Comfortable with working across multiple geographies and cultures, virtually, across several time zones, in a highly dynamic organization.
• Be able to strategize with project sponsors, challenge outcomes and propose deliverables to ensure fit for purpose and scalable solutions

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can\xe2\x80\x99t wait to see where your ambitions take you at JLL.

Apply today

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Location:

On-site \xe2\x80\x93London, GBR

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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