Job Description

Reporting to the Head of Service Operations you will be responsible for overseeing all internal operational activities in the UK and Ireland, specifically refurbishment Production, Product preparation, Warehousing, Stores as well as Facilities. Your primary goal will be to implement business change, drive production, stores and warehouse efficiency, improve quality and introduce cost efficiencies to ensure UCC Coffee meets its customer and business requirements.

5 direct reports. Total team of circa 100.

The Role:

Review operational processes with the aim to continuously improve productivity and efficiency ensuring that company objectives for quality, cost, efficiency, responsiveness and growth are met Development and maintenance of building and associated facilities infrastructure to ensure a safe, compliant and high standard of working environment for UCC operations across all sites. Contractor Management for all facilities related services. General administration covering recruitment, expenses, credit cards, disciplinary procedures, holidays and sickness. Also raising of Purchase Orders as required, receipting PO's and approval of invoices Liaise and meet with third party companies, landlords etc. as required Provide presentation outputs outlining the team's performance, stats and any challenges or issues. Some travel will be required within the UK and abroad with occasional overnight stays Manage risk and the compliance including with company policies in relation to H&S, environmental and quality matters in the above business areas. Seek support from the H&S team where necessary and support them with records and evidence for audit purposes. Support colleagues in UCC with Sustainability data and projects as required Accountability for inventory accuracy, workshop production output, waste management and supplier invoices Monitor team performance closely through regular performance management, coaching and developing across all areas of the operation and taking ownership of the annual appraisal process (PRPR) Ensure that all reporting line carry out effective performance management and development Liaise with the training team to ensure all training requirements are adhered to and that all inhouse training is properly documented Ensure that all UK sites and Ireland are compliant with all legal requirements/regulations and that they are well maintained and safe places to work Keyholder responsibilities Support the Head of Service Operations with Ad-Hoc projects

One-off Projects 2025/26

Key stakeholder in the implementation of ERP. Key stakeholder in the UCC site relocation.

The Person:

Experienced manager with a good understanding of technical, logistics and facilities Able to demonstrate effective people management to improve operational efficiency and ensure productivity targets are met Strong leadership skills and attention to detail with the ability to motivate a target driven team Ability to interpret and cascade company objectives An effective communicator and able to build internal relationships at all levels Excellent admin and IT skills-Microsoft Office Experience of Lean/Six Sigma would be advantageous Flexible approach to work and hours

Qualifications:

IOSH (Managing Safely), NEBOSH (General Cert) preferred

Salary:

Competitive