Job Description

Closing Date: 26/08/2023

Group: Broadcasting and Media Group

Management Level: Administrator

Job Type: Permanent

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Please note that this role will close at 00:01 on Monday 26th August, and therefore we advise getting your applications in no later than midnight on Sunday 25th August.

Team overview

The Programme Operations team is part of Ofcom\xe2\x80\x99s Broadcasting and Media Group. Its primary purpose is to secure a wide range of television and radio services which are of high quality and appeal to a variety of tastes and interests throughout the UK, as well as to support the wider group to enable the effective delivery of its work.

Purpose of the Role

As an Operations Executive, you will be responsible for providing effective general administrative support to the Broadcasting and Media Group. Typical duties will include ensuring the high-quality and timely end-to-end delivery of key outputs such as building new applications on our systems, supporting the Broadcast Licensing team with licensing administration, supporting the Standards and Audience Protection team, logging complaints, arranging stakeholder meetings including note taking, requesting recordings from broadcasters, processing translations and sending correspondence.

Requirements of the Role

Providing efficient and effective admin support across a range of Broadcasting and Media Group\xe2\x80\x99s licensing and enforcement work

Demonstrating agility by handling various tasks at once

Accurately and speedily entering data into our databases and workbooks

Identifying and pre-empting issues, handling and escalating risk.

Collaborating closely and effectively with other team members, Associates, Senior Associate Managers, Principals, and Directors.

Keeping stakeholders informed and updated on progress

Skills, knowledge and experience

Able to take responsibility for effective and timely delivery of high quality and complex administrative work.

Able to work independently; demonstrating flexibility and adaptability and supporting a culture of collaboration and trust.

Able to work under pressure and complete multiple tasks correctly and to deadline.

Strong organisational skills, with the ability to react to urgent requests whilst managing a busy workload.

Have strong attention to detail

Able to work on a range of systems; inputting data accurately and generating documentation.

Strong interpersonal and communication skills, and the ability to represent the Team\xe2\x80\x99s position on a range of subject areas.

Able to build and maintain effective working relationships; sharing ideas, information and knowledge to support collaborative working between colleagues.

Appreciation of and desire to promote Ofcom\'s values of excellence, agility, empowerment and collaboration.

Competencies

Delivers as promised, on time - Consistently delivers work to agreed expectations (e.g. time, quality, cost)

Shows flexibility and responsiveness to changing priorities

Shows initiative in addressing or raising issues that impact the work

Proactively offers help and support to others

Reaches out to build collaborative relationships with others

Shares ideas, information and knowledge to support team effectiveness

Investigates specific issues (e.g. a complaint) collating information from various sources

Follows standard methods or procedures to resolve issues that arise in the course of own work

Identifies practical options when there is more than one solution available

Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly \xe2\x80\x9cmake communications work for everyone\xe2\x80\x9d. Here at Ofcom, our vision is to ensure people are part of an environment when they can truly strive and be themselves, therefore we aim to recruit from the widest pool of candidates possible \xe2\x80\x93 irrespective of social background, ethnicity, sexual orientation, gender or disability. We are an organisation that strives to be truly representative of the whole of the UK and our aim is to be an employer of choice for everyone.

We champion flexible working and so wherever possible we support flexible working patterns including job shares.

As a Disability Confident employer, we guarantee to interview disabled applicants who meets the minimum selection criteria of the role as outlined in the job specification, if applicants would like to be considered under this scheme. We pride ourselves on ensuring all candidates are treated fairly throughout the application and selection process including making our process as accessible as possible. You can find more information on the scheme here.

Should you require any adjustments to be made, please do contact us directly at or call 0330 912 1378

Ofcom