Job Description

Role Summary

The Operations Director North Region is a senior leadership role accountable for overseeing and optimising the performance of

airport operations

across multiple airport locations. This includes services such as

Cabin Cleaning

,

De-icing

,

Exterior Aircraft Cleaning

,

Security

, and

Ground Handling

.


The successful candidate will drive operational excellence, lead cross-functional teams, and ensure delivery of high service standards across all bases. A core part of the role includes strategic workforce planning, financial control, systems integration, and end-to-end de-icing management. This role is essential to enhancing operational efficiency, maintaining safety, and supporting growth during peak seasons and beyond.


Location: Covering multiple stations across North region.

Key Responsibilities

Leadership & Strategic Oversight

Lead and inspire the regional operations team, fostering a culture of performance, accountability, and continuous improvement Support and develop Station Managers to meet service delivery expectations and team objectives Deliver and execute business plans to enhance operational efficiency and consistency across all locations Collaborate with key stakeholders in Finance, HR, and Commercial to ensure alignment with business goals

Operational Excellence

Drive best practice and innovation to improve

airport operations

Define and monitor KPIs, ensuring operational targets are consistently achieved Identify and implement cost-saving initiatives without compromising safety or service Champion a continuous improvement culture and operational discipline across the region

Systems Integration & Process Optimisation

Oversee integration of operational systems and digital tools to enhance visibility and performance Use data analytics and performance reporting to drive effective decision-making Identify opportunities for automation and workflow improvement to reduce inefficiencies

Resource Planning & Financial Management

Lead headcount planning, equipment allocation, and resource deployment to meet operational demand Manage regional budgets and ensure financial discipline Work closely with Finance to monitor spend, identify risks, and deliver cost-effective solutions

De-icing Operations

Lead all regional de-icing activity, ensuring safe, compliant, and efficient delivery Own seasonal readiness, including workforce planning, equipment preparation, and procedural adherence Monitor operations to ensure minimal disruption, optimal turnaround times, and environmental compliance Work in partnership with the EHSS team to meet safety and sustainability obligations Continuously review de-icing strategy to improve performance year-on-year

Customer & Stakeholder Relationships

Build strong relationships with airline clients, airport stakeholders, and service partners Proactively address concerns and deliver service recovery where needed Identify and develop commercial opportunities to support growth and client success

Health, Safety & Compliance

Lead the implementation of EHSS policies across the region, ensuring full regulatory compliance Promote a safety first culture at all levels of the organisation Conduct regular audits and ensure all sites remain audit-ready Collaborate with EHSS partners to uphold safety, health, and environmental standards

Performance Management & Continuous Improvement

Conduct regular operational reviews with Station Managers to identify trends and areas for improvement Drive performance improvement initiatives, coaching teams to meet targets and KPIs Continuously assess operational data, financial results, and service metrics to inform change

Reporting & Strategic Contribution

Deliver clear, timely, and data-led reporting to senior leadership Provide input into strategic decision-making based on insights from across the region Ensure alignment between operational execution and long-term business goals

Essential Requirements

Previous experience in aviation operations is

essential

A full UK

driving licence

is

required

due to the multi-site travel nature of the role

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