Job Description

Job Overview

A leading manufacturer within the Loading Bay, Doors, Scissor Lifts and Turn Key Solutions industry, Nova Industrial Services Ltd are seeking to recruit an experienced Operations Coordinator. Nova Industrial Services are a privately-owned business where individuals' contributions have a direct impact on the overall success of the Company. Due to our continued success and expansion, we are now looking to expand our Operations team by recruiting an experienced Operations Coordinator. Once established in the role there would be great opportunity for further career progression within our rapidly expanding business.

The ideal candidate will be responsible for ensuring the efficiency of business operations while maintaining high standards of quality and service. This role requires leadership skills, strategic thinking, and a commitment to driving continuous improvement within the organisation.

Duties

Effective scheduling of engineers to cover all internal job types (call out, repair, installation, maintenance) using the processes and job management system Communicate effectively with customers to book in planned works and respond to any customer queries Escalate any scheduling issues or concerns Administrative tasks as required in the role, such as ensuring all records are accurate in the job management system, status updates as the job progresses, ordering parts where necessary, health and safety documentation including risk and method statements, hiring of plant/equipment where necessary Day to day liaison with the engineers, obtaining live job updates to enable for smooth planning, ensuring parts are in correct bay locations Ensure compliance with industry regulations and company policies.

Requirements

Proven experience as an Operations Co-ordinator or in a similar role within a relevant industry. Technical knowledge / engineering experience desirable. Strong leadership skills with the ability to motivate and develop teams. Excellent analytical and problem-solving abilities. Proficient in using operational management software and tools, considering geographical locations to be able to schedule engineers efficiently. Exceptional communication skills, both verbal and written; our engineers will be relying on you to share key information on a day-to-day basis as will our customers. Ability to work under pressure and manage multiple priorities effectively. Driving licence essential due to office location. An engineering qualification would be an advantage
We welcome candidates who are passionate about operational excellence and eager to contribute to our team's success.

Working hours:

08:00am - 17:00pm Monday to Thursday, 08:00am - 16:30pm Friday Engineers are on an out of hours rota so you need to be available to answer calls outside of office hours
Office based - Head Office at East Heckington, PE20

Full time, permanent

Job Type: Full-time

Pay: From 45,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person