Job Description

The Operations Controller is responsible for assisting the Duty Manager with the smooth, day- to-day running of the operations desk.

Reporting to the Duty Manager, the Operations Controller's principal responsibility is to ensure that the daily flying program is delivered fully and in compliance with our quality and safety policies and those of the operators we support. This includes proactive management of the daily workload and tasking the Operations Assistant.

Responsibilities

Operations/Service Delivery

- overall responsibility for the safe and timely delivery of the daily flying program for the Private/General Operations Team; ensuring that this is delivered to the highest standards in compliance with the Ops LPM.

Operations/Quality/Safety

- responsibility for your own compliant use of the LEON scheduling, Centrik SMS, PROPS, PPS and Jeppview flight planning, AFTN, SITA and CFMU systems; ensuring that any safety issues are raised promptly through the company SMS and dealt with effectively.

Operations/Quality

- promoting quality and safety best practice throughout the Private/General Operations Team. Responsibility for ensuring that the full remit of flight dispatch activity is regularly checked for quality and compliance with Operations LPM standards and procedures - prior to and post the dispatch of a flight

Supervisory

- conducting comprehensive handovers with Duty Manager and the Flight Support Manager during shift changeovers and prior to and upon return from any periods of absence from the office.

Client Relationship Management

- helping to maintain and develop relationships with all Private/General Operations clients. Providing a key point of contact for each operator and maintaining regular liaison with key client stakeholders. Taking responsibility for swiftly rectifying any operational issue or problem raised by any client coordinating action across Flightworx departments as appropriate.

Communication

- responsibility for ensuring that communication between all Flightworx departments and with clients is effective and timely to help achieve Private/General Operations Team and client requirements and priorities.

Management

- providing support, coaching and mentoring to Operations colleagues, particularly new joiners to the team.

Management

- motivating and encouraging all Private/General Operations colleagues in order to provide a positive working environment for the team and the company.

Skills/Qualities/Experience Required

Flights operations experience minimum 1 year

A strong interest in aviation and aircraft operations

Strong decision maker

Excellent communication skills

Highly developed planning and analytical skills

Strategic thinker with excellent problem-solving skills

Good interpersonal skills

Fluent in written and spoken English

Ability to priorities the continually changing deadlines and tasks

Flexible and confident with a positive approach to change and innovation

Right to work in the UK

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Schedule:

12 hour shift Day shift Night shift
Work Location: In person