Job Description

Company Overview

Second Act Ltd is a collection of e-commerce brands aimed towards south-Asians in the UK, Europe and the US. We have various brands with tailored offerings to different segments of the market including Syani, which offers a variety of Indian Jewellery, Clothing and Accessories to women.

Second Act Ltd is a collection of South-Asian inspired lifestyle brands, aimed at bringing the diversity & richness of South Asian apparel & decor to the UK. As we expand our business, we are looking for an ambitious & driven individual with specialist knowledge in South Asian apparel & jewelry to help us tailor our offerings. The right candidate will run point on our UK operations and help us penetrate the UK apparel market & expand our product portfolio. This involves end to end order fulfillment and building a brand amongst local communities.

Job Title:

Operations Assistant

Role Overview:

The Operations Assistant will be responsible for executing operational & logistical processes for our jewellery & apparel brand. This includes inventory management, logistics coordination, quality control and customer service. The main focus of the role is to ensure the smooth and efficient daily operations of the e-commerce business.

Duties & Responsibilities:

Run Daily Operations -

We need someone who can operate daily operations which can include: Pursuing sales - Publishing product listings on e-commerce websites and devising discount strategies. Marketing - Writing blog posts, and articles to support marketing/SEO efforts. Manage customer orders - Monitoring our website, fulfilling & shipping orders. Customer Service - Resolving customer queries and issues.

Vendor Relationship Management -

We need someone who creates & maintains long-term relationships with our suppliers, logistic partners and other vendors.

Product Research

- We need someone who is able to research and identify South-Asian inspired products that our customers would love!

Community Engagement

- We need someone who will engage with local South-Asian communities, to get a better understanding of our target market and promote our brands.

Social Media Management -

We need someone who can handle our social media accounts & grow them with regular content creation.

Requirements

Qualified to a Bachelor's degree, as a minimum Previous experience in operations in a retail e-commerce environment Previous experience in sourcing and procurement of South-Asian products Proven track record in fashion/apparel industry Strong understanding of South-Asian culture & lifestyle

Skills

Self-starter - Passionate about designing new products and seeking new market opportunities Ability to spot improvement opportunities to streamline operations Excellent organisational skills Keen attention to detail for product quality control Passion for customer service and a commitment to exceeding expectations. Time Management - Able to manage workload to meet customer deadlines Ability to work independently and as part of a team. Strong communication skills to engage with customers and community Ability to speak at least one South-Asian language would be a strength e.g. Hindi to be able to communicate effectively with the local South-Asian communities, and our suppliers.
Job Type: Part-time

Pay: From 14.28 per hour

Expected hours: 30 per week

Schedule:

Monday to Friday
Ability to commute/relocate:

London EC3N 3DS: reliably commute or plan to relocate before starting work (preferred)
Education:

Bachelor's (required)
Language:

English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person