Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

OPERATIONS and CLIENT ASSISTANT - Fixed Term June-

December

Cave Veterinary Specialists are expanding their team and recruiting for an experienced and driven individual to join them as The Client Care and Operations Assistant. This role is a diverse operational role, with the primary focus of ensuring our clients have a positive experience. In this role you will have the opportunity to enhance your skills in a busy referral veterinary hospital whilst working along side a supportive team.


The individual will need to be enthusiastic and self-motivated with guidance and support from the client care team. You will work within our team to contribute to a positive and effective working environment.


Working in close alignment with the clinical teams this role will provide outstanding levels of service to the wider hospital requirements. The post-holder will also play an invaluable role in supporting, technical aspects of facilities management, health & safety and IT support.


This is a part-time (30h per week) fixed-term contract starting from June until December 2025. The role will require Sunday working with a flexible approach.

Technical support:

Ordering of clinical supplies and medications in line with purchasing policy's Maintenance of stock areas and performing stock audits Coordination of scheduled routine, daily, weekly and quarterly stock checks Updating client team on any changes and updates regarding avalibility of medications and consumables Ensure good processes are in place for quality stock control and Co-ordinate the servicing and maintenance of the hospital's facilities, and medical equipment in-line with manufacture guidance and legal obligations. IT support - supporting the hospital team with request and working with the IT support tema to implement on site actions which cannot be completed remotely.

Facilities support:

Supporting the coordination of the internal & external grounds of the hospital are maintained in a presentable and professional appearance. Reporting of hazards, defects, or damaged equipment or hospital facilities, coordination of contractors to carry out maintenance and repairs. Undertake Inspections on equipment, building fabric and supporting clinical equipment repairs and maintenance scheduling. Undertake inspections on fire safety controls & equipment arranging repairs and maintenance scheduling. Undertake routine inspections on water systems relevant to Legionella safety. Undertake inspection and maintain record first aid equipment and stocking requirements and ordering. Actioning maintenance job requisitions, and scheduling of contractors.

Client Care and administrative support:

Liaising with clients, speaking directly to our clients over the phone and face to face to provide an outstanding client experience Liaising with referring veterinary practices supporting referral process, updating actions and all information is complete for case acceptance outstanding information Supporting the client financial journey, ensuring accurate and timely completion of records and clients are updated as required Updating client and referring veterinary practice data on the Practice management system accurately and timely.

Benefits

5 weeks holiday + bank holidays + Birthday Leave (pro-rata) Career progression opportunities Staff discount schemes Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme.

About us

At Cave Veterinary Specialists, our top priority is to provide outstanding specialist care to our client's pets.


We have a team of highly-experienced clinicians and veterinary nurses working with state-of-the-art equipment and technology, which enables us to treat the most complex and challenging cases our motto being Clinical Excellence, Personal Care.


We pride ourselves on being a very friendly, supportive and approachable team and offer a fantastic induction service to anyone who joins us.


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk