Job Description

We Are Redefining How People Approach Their Health

ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions.

Created by the world\'s top scientists, our personalised nutrition program is radically reimagining a fundamental human need - eating well for your own body. Currently available in the US and the UK, having generated a waitlist of over 300,000, ZOE is already helping adopt healthier habits and achieve their goals.

We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors\' homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.

We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

About the team...

The newly created Operations Analytics and Process Improvement team will bridge the gap between performance, planning and execution. We will enable the critical functions of Service and Fulfilment to focus on the day to day by acting as a source of truth for Operations data, highlighting risks and opportunities through data driven insights and providing project based analytics. Our team is innovative, driven and passionate about ZOE\'s mission to improve the health of millions!

About the role...

We are seeking an experienced Data Analytics Lead to develop the analytics toolkit and drive our ambition to scale, helping more people discover and try ZOE. Your work will be critical to the success of Operations & Service teams by owning, automating & tracking fulfilment & productivity metrics, and proactively discovering new data trends helping us to remove barriers and set strategy. You will work closely with all Operators and Service partners, as well as Product, Engineering and Data Science.

You\'ll be...

• A partner to everyone on the Operations & Service team to help make important strategic decisions, own & track scale, speed & productivity metrics and proactively discover new data trends
• Owning the design & build of the Operations curated data layer given the existing data platform
• Defining, calculating, writing & automating queries to enable consistent performance metric visibility together with the Operations & Service partners
• Building & maintaining dashboards, identifying trends and providing insights into how to improve Operations performance
• Collaborating with data engineers & analysts across ZOE to build the infrastructure required for developing testing and deploying data pipelines into a wide variety of data sources including the data warehouse
• Sharing your technical knowledge and skills with cross functional and junior teammates
• Conducting big data analysis using SQL, R, Python or other software applications
• Developing models to estimate the impact of a specific recommendation while controlling for factors that may introduce noise into the analysis
• Presenting data with a clear point of view so that insights can be used to help drive business strategy

We think this role would be a great fit if...

• Possess an affinity for data, and resourcefulness in obtaining and structuring data when clean and/or complete information is not available
• Have advanced data analysis skills (using languages such as SQL and/or Python) and experience working with tools like Big Query, dbt, Fivetran and Looker
• Know how to write scalable and maintainable data pipelines ensuring high data quality throughout
• Have a successful history of manipulating, processing, and extracting value from large disconnected datasets
• Possess excellent communication skills, making the complex and convoluted into clear, but not over simplified, insights
• Are positive, people-oriented, innovative and enthusiastic

Listed above is a snapshot of the experience, skills and attributes we think would come handy for the success in this role. Are you passionate about ZOE and this role but don\'t tick 100% of the boxes above? Please consider applying anyway. We are happy to up-skill where possible.

What you can expect from us

Aside from ensuring the industry-benchmark compensation package and providing you with all the hardware and software you need, we have worked hard for our list of benefits to be focused on things that matter to our team members most.

Remote-first - work from home, pop into our London/Boston offices, or work within the EU; you have flexibility to choose your own place of work and work flexibly

Stock options - we want everyone to be rewarded for contribution to our growth

Paid time-off - on top of any national / bank holidays, you get 28 days off (25 plus 1 life-event and 2 company-wide reset days)

Enhanced parental leave - adding on to the statutory offering, we know how important it is to be supportive at times that matter

Private healthcare and life assurance - flexible options to choose what fits

Health and wellbeing - Employee Assistance Program, Cycle to Work and more

Pension - paying monthly and offering flexibility to top your pension up

Allocated social, WFH and Growth (L&D) budgets

Plenty of learning and social opportunities

We continue to build a benefits package that invests in our team members\' long-term personal and professional growth and wellbeing, adding to this list as it evolves.

Equal opportunities

We believe that having a truly diverse team where everyone can be their authentic self is the key to our success and we are committed to improving the tech industry for the better. We are passionate about equal opportunities and encourage candidates from any underrepresented backgrounds to apply. We don\'t discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

While this position is advertised as full-time, we can be flexible on the specific arrangements and would be happy to discuss part-time, job-share or other flexible arrangements, if required.

ZOE