Job Description

Job description

Who are HSBC Innovation Banking?

We\xe2\x80\x99re the power behind the UK\xe2\x80\x99s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO.

Whether it\xe2\x80\x99s comprehensive banking, managing cashflow, plans for buyouts or Global Funds Banking, we power ideas at every stage of their journey. From the first-time founders to the funds that back them and everything in between. Here\xe2\x80\x99s to never standing still. We\'re proud to accelerate growth for tech and life science businesses, create meaningful connections and open a world of global opportunity for entrepreneurs and investors alike.

Operations Officer

Reporting to the Senior Manager \xe2\x80\x93 UK Payment Operations, the successful candidate will be assisting with the day-to-day processing of all roles within the UK Payments Operations team. The team currently consists of 8 employees who support the operational activities for HSBC Innovation Bank\xe2\x80\x99s cash management businesses.

As well as the UK, the job-holder will be expected to work closely with colleagues across the enterprise in order to maintain consistent and exceptional standards of service.

This role requires the ability to \xe2\x80\x9cthink on your feet\xe2\x80\x9d to ensure that deliverables are met. An understanding payments and banking processes is required.

Responsibilities:

The broad spectrum of responsibilities will include, but will not be limited to:

• Monitor UK clearing items \xe2\x80\x93 BACS, Bank Giro Credits, International & Domestic Payments and Direct Debits.

• Review and repair of domestic and international payments (incoming and outgoing).

• Liaise with Client Advisory Services and Relationship Management Teams with regards to rejected and exception items.

• Authorise work processed manually by staff within the Operations Department (after full training given)

• Work closely with the Compliance department in regards to transaction monitoring.

• Undertake payment investigations on behalf of clients and or Client Advisory Services.

• Maintain existing and create new procedural documentation.

• Resolve any issues in order to limit client dissatisfaction and possible lost revenues.

• Work with Treasury and the Reconciliation Dept to help resolve unsettled items to mitigate settlement and risk, limiting potential lost revenue and aged items.

• Work with Counterparty Banks in order to confirm and investigate outstanding items.

• Work with various audit teams during the numerous audits and testing periods in order to provide these groups with whatever files and transaction samples requested.

• Requirements: Hard-working, self-motivated and able to work independently in a small team-oriented environment.

The ideal candidate should be able to identify and work to deadlines and be able to think beyond the initial set of facts or issues when using problem-solving skills to produce work that is \xe2\x80\x9cright first time, every time\xe2\x80\x9d to meet client and internal customer expectations.

They should be able to prioritize work independently, by focusing on the needs of the client and the bank itself. The role is critical in the fulfillment of internal Service Level Agreements, and delivering the wider targets and objectives of the team, the department and ultimately the bank as a whole. He or she should bring a strong sense of ethics and have the ability to quickly develop a full understanding of new products and processes. They should demonstrate commercial awareness when responding to, or contributing to the development of product and process enhancements. A commitment to personal development is essential in order to support the department through the understanding of other roles and functions. They should be comfortable with communicating verbally and in writing with colleagues with a wide range of seniority and in different departments, as well as external vendors and occasionally clients

Requirements

SKILLS AND REQUIREMENTS

\xc2\xb7 Experience in Payments or a background in Banking/Finance is essential.

\xc2\xb7 Knowledge of UK & International Payment types.

\xc2\xb7 Understanding of payment formatting & swift message types.

\xc2\xb7 Communications: The individual must have excellent communication abilities, including strong written & verbal skills. The individual must be an excellent listener, who works to understand the needs of others.

\xc2\xb7 Interpersonal Style: The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. The individual must share the following core values of HSBC INNOVATION BANK:

\xc2\xb7 An emphasis on achieving the organisation\xe2\x80\x99s goals, versus individual achievement;

\xc2\xb7 An \xe2\x80\x9centerprising\xe2\x80\x9d approach with creative problem solving; and o A focused and results driven mindset.

London- Hybrid working - Alphabeta, 14- 18 Finsbury Square, London

Hours: 9.00am \xe2\x80\x93 6.00pm (40 hours per week)

Equal Employment Opportunity

We know that some people may be put off from applying for a role if they don\xe2\x80\x99t meet all elements of a job description. If you\xe2\x80\x99re in this camp but think you can make a difference to our business, then why not give us a try?

We pride ourself on our approach to workforce flexibility. Talk to us about where, when and how you want to work which will enable you to bring your \xe2\x80\x98A\xe2\x80\x99 game to work

HSBC Innovation Banking is an equal opportunities employer. If you need adjustments for any part of the recruitment process, please contact us at

HSBC