Job Description

\\uD83C\\uDFA8 Who Are We?



Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise.


We\'ve developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience.


We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.


With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC\xe2\x80\x99s, and boast a global network and the resources (\xe2\x82\xac30 million Series B funding in March 2022) to seize the market opportunity


Look at our Career Page for more information about working with us! \\uD83D\\uDC99


Are you interested in transforming a traditional industry upside down? Are you looking for the challenge of building something new and being part of an international & innovative start-up?


\\uD83C\\uDFA9 Your Role



We are looking for a high-energy, results-driven, team-oriented Operations Administrator to join our rapidly-growing team Customer Care team to help us extend our success and keep our clients happy!


As Operations Administrator, you will be the backbone of our daily operations, handling a variety of tasks to support the efficiency and accuracy of our order processing.



\\uD83D\\uDC4D What your team will look like


More than 200 people from all over the world to work with you. You will work inside the Operations Team and report to one of our Operations Team Leads.

\xe2\x9c\x8f\xef\xb8\x8f What you\'ll do

• Entering information into our internal systems to register new booking.
• Conducting thorough data checks on orders to ensure all details are correct at the beginning of the booking process.
• Preparing daily reports of shipments ready for collection.
• Creating comprehensive job sheets for our warehouse team, providing clear instructions for the processing of each shipment.
• Carrying out daily and weekly checks on reports from our system.
• Assisting with invoicing queries from clients and contributing to the resolution of any discrepancies.
• Preparing data sets in Excel to assist the team in creating rate cards.
• Being available to assist the team with various administrative tasks.

\\uD83D\\uDCAA Your profile

• You\xe2\x80\x99ve got some experience in an Admin role and/or in a start-up environment.
• You are fluent in English, you have excellent written and verbal communication skills.
• You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information).
• You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
• You are an excellent learner and have the ability to follow established processes to guarantee seamless operations.
• You know how to prioritize and manage multiple tasks to meet deadlines.
• You have great analytical skills and are comfortable working with numbers (you\xe2\x80\x99ll need to be to handle quotes for our customers!).
• You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment.
• You have a strong academic background.

\\uD83C\\uDF0D What we offer

• 25 days of paid leaves
• 3% for your private pension scheme, from Day 1
• Health insurance, starting 3 months from your start date
• Join a diverse team where support is our ethos and growth is our ambition
• Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio\xe2\x80\x99s onboarding program
• Bond with teams over Convelio-sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...

\\uD83D\\uDCD1 The Recruitment Process

• First video call with Talent Acquisition Team
• Video interview with Jacqui, Team Lead Customer Care and another team member
• Case study followed by an interview with Jasmine, Head of Client Experience
• Video interview with Joseph, General Manager UK
• Reference check

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Learn more...
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Company values
Discover our company values


Sustainability program
Convelio is set on bringing art logistics into the future - and this is impossible to do without thinking about climate change. Launched in June 2021, our sustainability program and commitment to the UN Sustainable Development Goal 13 - to take urgent action to combat climate change and its impact is organized to promote positive environmental practices, and align our company with government targets formed on the basis of the Paris Agreement. Explore more on Climate Care.



Fundraising announcement
Learn more about Convelio\xe2\x80\x99s plans following our fundraising announcement from our founders in 2022.


Equal Employment Opportunity employer
Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.