Job Description

Job Title:

Operations Administrator

Annual Salary:

15,000

Hours

Part-time 08:00am - 12:00pm

Reports to:

Warehouse & removals manager

Job Purpose

As our Operations Administrator, you'll be the backbone of our day-to-day logistics and scheduling. You'll support the operations team by coordinating bookings, managing paperwork, liaising with customers, crew and sales, and ensuring everything is in place for seamless service delivery.

Key Responsibilities

Coordinate and schedule removals and storage jobs, assigning crews and vehicles accordingly and completing job cards for the crew Working with Sales to ensure jobs a correctly manned & costed. Liaise with customers via phone and email to confirm bookings and answer queries and update on job progress Prepare and maintain accurate job documentation, Vehicle documentation, inventories, and claims forms Ensure accurate a complete records are received from crew at the end of a day Monitor vehicle and equipment availability, ensuring servicing and inspections are up to date Ensuring inventories are uploaded in a timely manner Input and update job details in the company's booking system. Ensure all job sheets are prepared for the next day for crews Provide administrative support to the Operations and Sales teams as needed Handle incoming calls and emails, resolving issues or escalating where appropriate Assist with payroll and timesheet processing for operational staff Ensure health & safety compliance documentation is maintained and up to date Maintain clear communication between office staff, drivers, porters, and customers

What We're Looking For

Previous experience in an operations or administrative role (experience in logistics, removals, or storage is a plus) Strong organizational and time management skills Excellent written and verbal communication Confident using Microsoft Office (Word, Excel, Outlook) and CRM/booking systems Ability to stay calm under pressure and manage multiple tasks simultaneously A proactive team player with a problem-solving attitude Knowledge of local area/geography is advantageous Full UK driving licence (desirable but not essential)

What We Offer

A supportive and friendly working environment Opportunities for growth and training within the business Competitive salary and benefits
Job Types: Part-time, Permanent

Pay: 14,999.00-15,000.00 per year

Expected hours: 20 per week

Benefits:

Company events Company pension On-site parking Private medical insurance
Schedule:

Monday to Friday
Experience:

office administration: 1 year (required)
Work Location: In person