Job Description

Position: Operations AdministratorContract Type: Permanent 40 hours per weekLocation: DocklandsShift: Days (Monday Friday)Hourly rate: xc2xa311.87Why choose DHL eCommerce UK?Want to work for one of the UKs best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!About the role:We are looking for a detail orientated person who can manage their own workload to join our depot and assist with day-to-day administrative tasks, dealing with telephone enquiries and escalating queries when necessary. Youll use our system to check discrepancies and will complete all driver documentation and reports.Key Role Responsibilities:

• Driver brief and debrief
• Allocate collections and deliveries
• Taking calls and managing customer complaints
• Answering and raising tasks on Salesforce CRM
• Occupy the customer collect/drop-off point
• Complete day to day admin tasks
• Carry out any other duties that may be required in the context of the job role as instructed by the Site/Operations Manager.

The ideal candidate will have:

• Experience working within an administrative role for at least 1 year
• Good knowledge of computer systems and Microsoft Office
• Excellent written and verbal communication skills
• The right candidate must have excellent multi-tasking skills and work well under pressure
• Experience working within the transportation or logistics industry is a plus

What about career development?We take every employees career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyones voice is heard, so you can shape your future career path at DHL eCommerce UK.What will you need to do next?If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CVOur approach to Diversity and InclusionAs a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees feel that they can bring their true selves to work every day.We are committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.#LI-DNI

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