Job Description

Reference: BC3717

We are recruiting for an Operations Administrator for an industry leading and international Tech company based in Hemel Hempstead (Maylands Area) on an initial 9-month fixed term contract.

The main aim of this Operations Administrator will be to provide administration and ticketing support across multiple interactions with Customers, Finance, Sales and Operations.

This could be a fantastic route into a very stable, high growth and progressive company for someone who is a good administrator and would like to be cross trained in different areas and develop within what is a top UK employer and very exciting and interesting role.

Overall, if you want to get stuck into a great company that will offer top class training, the ability to work across multiple departments and pick up all sorts of experience as well as be trained on systems such as SAP, this is a great opportunity not to be missed!

This is a full-time position, working hours are 9am to 5.30pm and Monday to Friday, you will be fully office based for training and then from that point this company fully embrace hybrid working and you will be allowed to work from home weekly, at least 2 days wfh a week.

Free local parking is on site, fantastic company benefits, trendy and modern offices, and a starting salary of \xc2\xa323,000 on offer.

Please note, we are looking to interview for this right away and this company are ready to take someone on to start as soon as the right person is free to enable a good level of training and handover.

Duties to include:

• Investigate queries on a day-to-day basis with various stakeholders.
• Monitor inboxes and the ticketing systems to keep on top of any backlogged queries.
• Use ticketing system to manage priorities and work closely with other departments to move them along.
• Actively working on SAP (full training provided) to ensure all database and customer changes are made.
• Work closely with your manager and team to assess, improve and implement enhancements to systems, processes, and procedures with an end goal of improving the query management process and improve customer satisfaction.
• Ensure that customers are communicated with in relation to progress being made by each department and stage.
• Undertake and participate in any other tasks and projects within your team.

Skills required:

• Administration skills
• Good communication skills
• Good attention to detail
• Problem solving skills
• Must be a self-starter, strong and confident
• Able to deal with issues and queries
• Good PC skills

Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position immediately and looking to book in interviews.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Think Specialist Recruitment