Job Description

Operational Finance & Business Support Team Leader - Remote - ARD954863
Purpose of the Role
This exciting remote opportunity has arisen within our Business Support function, reporting to our Operational Finance & Business Support Manager. You will be responsible for general business support, along with operational finance support, ensuring the team operates efficiently and effectively.
You will be tasked with overseeing wholesale credit control, central finance queries, bordereaux production/issuance and supporting site locations with all facility requirements including Health & Safety, parking allocation, monthly bonus calculations, along with other day to day activities to support the division.
What you will do
This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but with focus on the following:

• Lead team to deliver all team KPIs and objectives and manage individual staff KPIs, staff development and conduct appraisals with staff.
• Oversee wholesale credit control, ensuring end to end process followed is optimal and aged debt is within targeted thresholds.
• Point of contact for all broker statement queries and resolutions.
• Working with central finance functions to ensure processes are aligned and support the resolution of unallocated cash and aged debt.
• Support the bordereau technicians with the production of monthly premium bordereaux in line with insurer requirements.
• Be H&S representative, covering all office locations in the division; ensuring all policies and protocol are followed. This will mean travel to different sites as and when required.
• Be contact for all facilities requirements for the division\xe2\x80\x99s offices including, but not limited to vending machines, utilities, DSE requirements and management of staff parking at all sites.
• Oversee and strive to improve the monthly bonus calculations/payment submission and bi-annual long service reward process.
• Maintain Incentive Scheme listings across all staff and managing all dissemination of plans to staff and management.
• Ensure all supplier invoices are processed as per the company policy on D365.

Who we are looking for
We are looking for someone who has:

• Team leader experience: mentoring and guiding others and now looking to take the next step into a full team leadership role.
• Experience within a business support or operational finance role.
• Knowledge and experience of regulatory / legislative framework within the financial services market
• Proficient in all MS Office packages.

Ideally, we are seeking someone who fits this criteria and has worked within a broker or insurer market, although this is not essential.
This is an opportunity for a self-motivated, organised individual who works well under pressure, can pick up new systems and processes quickly and has the ability to motivate and train others. You will need to have excellent attention to detail, be adaptable, able to initiate, embrace and respond to changes positively, focusing on continuous improvement and driving operational excellence.
With strong communication and presentation skills, you will be able to develop, encourage and build relationships with stakeholders at all levels.
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh Group
• Pension scheme for when you feel it\xe2\x80\x99s time to retire
• 24-hour support for physical and mental wellbeing
• 1 day\xe2\x80\x99s paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.
Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.
The Ardonagh Group is one of the UK\xe2\x80\x99s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients\xe2\x80\x99 challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality! Why not check us out on LinkedIn to find out what life\xe2\x80\x99s really like at Ardonagh.
If this sounds like you, and you are looking for a new challenge where you can learn, and develop your career, this could be a great opportunity for you.
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