Job Description

OPCC Governance Support & Customer Services Officer - HC620051Job DetailsLocation: Fareham
Hours: 37.00 hours per week (Part time may be considered in the correct circumstances)
Contract: Full-time
Salary: Scale 4 (xc2xa326,106.00 - xc2xa328,653.00 per annum)Closing Date: Sunday 6th April @23:59 hrsInterviews will take place - W/C 21 April (excluding BH)The Office of Police and Crime Commissioner (OPCC) supports the Police and Crime Commissioner serving Hampshire and the Isle of Wight. The OPCC provides a link between Hampshire & Isle Wight Constabulary (HIOWC) and the communities they serve through setting the budget and holding the Chief Constable to account in the delivery of an efficient and effective service.As a Governance Support & Customer Services Officer you will provide the gateway into the Office of the Police & Crime Commissioner for Hampshire & the Isle of Wight (OPCC HIOW), dealing with visitors, telephone calls, emails and other communications in an efficient, effective and professional manner, as well as providing administrative and other business support for all teams and tasks delegated by line managementWorking alongside another team member this role will mainly focus on supporting the Complaints Review and Hearings Manager.About the RoleYour role will occupy an important position in the OPCC HIOW and will have responsibility for delivering a range of administrative support, particularly the preparation and logistical arrangements related to police misconduct hearings and complaints. Liaising with customers and clients, completing research, answering casework and enquiries, maintaining records and updating databases, and supporting managers and teams. Key responsibilities will include and not limited to:

• Providing with other staff a front office/reception facility for the OPCC, answering telephone calls and welcoming visitors for meetings and other events;

• Receiving, managing and dealing with incoming correspondence, ensuring timely responses are provided by the appropriate team member, and reporting to the post-holder's line manager on volume and the topics raised;

• Taking on an appropriate volume and level of casework as delegated by the post-holder's line manager;

• Assist with day-to-day administrative functions such as room bookings, diary management, meeting preparation, minute taking, and ordering office supplies. This will mainly focus on administrative support to misconduct hearing preparation;

• Proving basic financial management relating to the ordering of goods and services used within the office, including the completion of monthly reconciliation tasks and dealing with purchase orders;

To view the full role profile please clickAbout You

• This role would suit a career starter who is prepared to get involved and develop in the role or a more experience general office worker or someone returning to the workplace.
• Organised, enthusiastic, collaborative team player with basic IT skills that support the above

Benefits of working for the OPCCIn addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:

• Competitive pension scheme;
• Generous annual leave allowance;
• Access to a salary sacrifice scheme for ultra-low emission vehicles (ULEV);
• Blue Light card membership;
• Excellent wellbeing support;
• Fantastic career progression including development and secondment opportunities.

How to ApplyPlease follow the online application link to apply. You will be required to enter personal details and complete our pre-screen questions.To complete your application, please ensure you;

• Attach a CV; and

Provide an example of how you managed multiple tasks in an organised manner that ensured a target or objective was met.Provide an example of how you prioritised completing tasks to ensure those requiring the greatest focus were dealt with first.Provide an example of when you have had to use a new or existing IT system to deliver a task and how you improved your knowledge of its use.Provide an example of delivering a difficult message to a member of the public or stakeholder and your considerations.If you would like to have an information discussion about this role, please contact the Recruitment Team on .The Office for the Police and Crime Commissioner is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group.

Hampshire Constabulary