Job Description

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people\xe2\x80\x99s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients\xe2\x80\x99 successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

Performance Management

Weekly review of performance reports identifying follow-up actions including scorecards, New Joiner Checklists and Bookings

Daily monitoring of the dashboards and work with the SDC to eliminate aging tickets and ensure appropriate ticket allocations as required.

Escalations

From techs, OMC SDM\xe2\x80\x99s, other resolver groups or management

Ensure end-to-end follow up (own the escalation until formerly handed off to the correct team)

Identify \xe2\x80\x98special\xe2\x80\x99 cases needing urgent attention \xe2\x80\x93 due to sensitivity or aging without a suitable action plan or timeline in place.

Resource Management

Support for rota, shifts, bookings, holiday/sickness cover

Assist with recruitment activities.

Project & CSIP Delivery

Project resourcing, communication, and delivery to agreed timescales (non-technical)

Highlight any \xe2\x80\x98potential\xe2\x80\x99 projects to Account Management

You will be successful in this role if you have:

Solid technical experience with some leadership responsibilities ( no people- management)

Active directory/exchange server and operating systems knowledge

A+ certification a plus

Specific manufacturer certification as required, i.e., EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training.

Knowledge of client specific internal procedures and service delivery requirements.

Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems

Ability to test and certify mainframes and/or servers with associated peripherals.

Using mechanical capability and an understanding of ESD procedures

Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.

Police or criminal background verification may be required.

WE ARE PROUD OF:

Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.

Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace \xe2\x80\x93 Modern Endpoint Management category.

Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.

Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.

Unisys was named to the Forbes America\'s Best Employers for Diversity 2021 list.

Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.

Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.

Unisys was named one of America\'s Best Employers for Women by Forbes in 2023.

WHY UNISYS:

Competitive compensation and benefits: Unisys offers competitive compensation packages and benefits to their employees, including healthcare, retirement plans, paid time off and euro compensation.

Innovative and challenging work: Unisys is a company that is constantly pushing the boundaries of technology, which means that you will have the opportunity to work on innovative and challenging projects.

Collaborative culture: Unisys has a collaborative and inclusive work culture, which means that you will have the chance to work with people from diverse backgrounds and learn from their expertise.

Employee development: Unisys is committed to investing in their employees\' professional growth and development, offering training and development opportunities, mentorship programs, and leadership development programs.

Industry expertise: Unisys has deep expertise in various industries, including financial services, healthcare, government, and transportation. This means that you will have the opportunity to work on projects in your industry of interest and learn from experienced colleagues who understand the unique challenges and opportunities of your industry.

Social responsibility: Unisys is committed to social responsibility and sustainability, which means that you will have the opportunity to work for a company that is making a positive impact on the world.

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Unisys