Job Description

The Ffestiniog and Welsh Highland Railways are at the heart of the Snowdonia National Park and a major tourist attraction in North Wales. Our offer, aimed firmly at the tourism market place, stands out as being best in class. We operate trains daily from late March to the end of October.

We are looking for steward to work on our trains on either the Ffestiniog Railway or the Welsh Highland Railway.

We can offer you:

National Living / Minimum Wage for age Seasonal contract for immediate start to 31st October 2025 Flexible shifts to suit candidate: minimum 2 days per week, maximum 5 days per week, weekdays and weekends; or weekends and school holidays The pro rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays Opportunities for training and progression Enrolment into the company pension scheme after a qualifying period Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafes.
Key duties involve greeting passengers, providing information and telling factual stories about the railways, selling guidebooks, and assisting with the provision of our luxury service in Gold class. In addition on Welsh Highland Railway services stewards will be providing an at seat trolley refreshment service.

This position will be based in Porthmadog, however team members may be asked to work from Caernarfon, Blaenau Ffestiniog or other starting points on occasion.

The successful candidate will have an enthusiasm for working in the hospitality, catering or tourism industries and a willingness to learn, develop and contribute to the team. Previous experience in a customer service role would be an advantage but full training will be provided.

Core Skills:

'Front of House' position so a cheerful and helpful disposition is essential Must be presentable and approachable at all times Smart appearance following dress code Able to communicate information in a clear and friendly manner Pro-active and able to work on own initiative Must be numerate, literate and have basic computer skills
This is a predominantly Welsh speaking area and the Company operates a bilingual policy. The ability to converse in Welsh is therefore desirable for this post. Knowledge of locations on the Railways and their use by visitors is required for this position, knowledge of Porthmadog and the surrounding area would be an advantage.

Candidates must be flexible and able to work weekdays and weekends. Hours of work will vary and hours may be available to suit candidate, with up to 40 hours per week available during the busy summer season.

Applicants for this position must have the existing right to work in the UK.

Job Type: Fixed term contract
Contract length: 7 months

Pay: 7.55-12.21 per hour

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking
Work authorisation:

United Kingdom (required)
Work Location: In person