Job Description

About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
We are currently looking for a Litigation Executive to join our Portal Team in the OL/PL department. Tenacity, ability and enthusiasm are more important than qualification. You will be expected to manage your own caseload in the role.


For candidates we offer strong supervision channels, excellent training including away days, chance to join a highly ambitious and growing firm. We have high quality non-CMC work and a positive working environment. We also have a roof garden with table tennis, as an addition to our strong range of employee benefits, more details below.

Responsibilities

Take initial instructions from client and complete FN009. Ensure correct accident circumstances, injuries and potential losses are recorded on the file. Obtain FOAs for medical records and request from medical agency. Research to ensure the claim is submitted to the correct potential Defendant(s) Research into accident location, requesting photographs, CCTV, receipts etc. to ensure the appropriate evidence is obtained as early as possible. Consideration of the relevant Statute/law to draft allegations to the Defendant. Consider Claimant's injuries to ensure correct protocol is being followed. Submit Claims Notification Form (CNF) or Letter of Claim to the Defendant(s) Chasing Defendant and/or insurer for response Consideration of denial and/or disclosure received from Defendant. Weekly review with supervisor Ensure client is kept updated throughout process. 60+ CNF/LOC per month target to attain 100 bonus.

Person Specification

Good customer care skills including empathy and the ability to obtain information. High degree of accuracy Administration or telephone-based customer service background is preferable. Experience with the OL/PL portal is a distinct advantage. Experience of Proclaim case management system.

Salary & Hours

A basic salary of 26,500, with a very generous Portal Bonus Scheme Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits

Hybrid Working

3/2 hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.