Job Description

Hours of work:

10:00am-6:30pm Monday - Thursday and 9:30am-4:30pm Friday

Website:

Job Type:

Permanent

Salary:

25,000 per year

Job Role

We have an exciting opportunity here at Waddle Insurance to join our Administration team in a fast paced and dynamic insurance company. You will be working with our administration team who handle our after sales and customer care. This is a key role within our business within the company during a period of growth, allowing you access to new and invigorating projects.

Key responsibilities for an Office Administrator:

Secretarial / call filtering / customer service. Using our inhouse CRM system for client management. Organising incoming and outgoing mail. Appointment booking and diary management. Creating client welcome packs, posting documents and talking clients through documents once received, to help them complete any documents to return. General day-to-day office duties; managing electronic and hard-copy paper filing systems. Respond to incoming and outgoing emails/ texts/ phone calls from clients and within the team. Working closely with the team to complete tasks. Additionally, liaising closely with the sales teams, clients and providers to ensure that high standards of communication and organisation are always maintained. Call compliance checks on claims and sales calls. Establish contact between client and insurer to start claim notification. Supporting clients completing claims forms or other required documentation and liaising between client, insurer, GP surgery, specialist to ensure timely return of reports. Manage expectations, answer queries or concerns, offer caring & unbiased support. Demonstrate empathy and handle sensitive topics & vulnerable customers.

Your key skills as an Office Administrator:

An assertive individual Compassionate Excellent telephone manner Good attention to detail Good organisational skills Outlook/email management Excel/Google Docs Microsoft Office

The Company

Waddle Insurance is a fast-growing life and protection insurance company with over twelve years of experience within the industry. Waddle Insurance is a highly respected company within the insurance industry, held in high regard for our unique processes and always putting the client's needs and requirements at the forefront of our business. Over the last seven years Waddle Insurance has expanded to new heights and now has two offices, both in the heart of the Uplands, Swansea, with fifty members of staff - and growing.

Training and Development is a massive part of our company, and we continuously look to develop our employees in their role and future roles within the company. We have a committed training programme that begins when you first step in the door here at Waddle Insurance and will continue throughout your employment. We utilise a range of in house and external training programmes that will allow you to gain accredited, professional qualifications as you progress within your career.

Culture

Our workplace culture is very important to us here at Waddle Insurance. As the company has grown our focus on workplace culture has developed and grown with it. That includes both of our offices being dog friendly! We have a wonderful variety of office dogs who boost office morale and generally make our days better - make sure to check them out on our Instagram page.

What to Expect from Working with Us

*You will join a vibrant team where collaboration is encouraged across all projects and departments.

*Opportunity to put your ideas across in a live project from the get-go.

*One to one mentoring whilst learning your new role.

*Continuous training throughout your employment so you will be up to date with all new product knowledge.

*An exciting career path with the opportunity to progress into more senior roles.

*You will be joining a social and active company who places employee wellbeing at the forefront of their business.

Why Work for Us

Our workplace culture is very important to us here at Waddle Insurance. As the company has grown our focus on workplace culture has developed and grown with it. There are many benefits to working for us, such as:

*Staff away days every quarter

- Our away days are highly anticipated throughout the year. We split the company into two teams and appoint two new team captains each time. Our latest events have included paintballing, zorb football, and a Pen Y Fan hike!

Dog friendly offices

- We have a wonderful variety of office dogs who boost office morale and generally makes our days better, make sure to check them out on our Instagram page.

Regular home cooked meals

- Summer BBQs are always on the menu here at Waddle Insurance, as well as making curries from scratch and a spot of baking!

Dedicated training and development structure

- Here at Waddle Insurance we truly value the importance of developing our staff. All of our training is fully funded by Waddle Insurance that will help you develop your career at Waddle and beyond. It is a blend of internal and external training to include professionally accredited courses such as CIPD, ILM, CeMap, R05 and many more.

Benefits

*Casual dress

*Early finish on Fridays

*Work Anniversaries and Birthday celebrations

*Company Events

*Free Food Days

*Dog friendly offices

Onsite gym
*Company pension

*28 days holidays

*Christmas office shut down

Click for more information regarding our benefits and company culture -

https://uk.indeed.com/cmp/Waddle-Insurance/photos

*28 days holidays

*Christmas office shut down

Click for more information regarding our benefits and company culture -

https://uk.indeed.com/cmp/Waddle-Insurance/photos

All recruitment to be conducted through Indeed only. Please do not contact the company directly

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Casual dress Company events Company pension Discounted or free food Free parking Health & wellbeing programme On-site gym
Schedule:

Monday to Friday
Application question(s):

Are you within 30 miles of Swansea?
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 21/06/2024