Job Description

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Description:

As a Garden Centre Assistant / Office Assistant, you play a vital role in supporting the administrative and operational needs of the retail store. From ensuring accurate invoice processing and delivery reconciliation to assisting with customer inquiries and employee inductions, this role ensures smooth office and store workflows. You will also assist on the retail floor as needed, providing excellent customer service and operational support.


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Key Responsibilities

Administrative Operations:

Process and reconcile supplier invoices and delivery notes with precision, promptly resolving any discrepancies Maintain organised records of reconciliations for audit purposes and contact suppliers for credits or queries Ensure timely updates to store databases, filing systems, and management schedules Handle incoming correspondence, including emails and calls, and direct them appropriately Assist in scheduling meetings and coordinating calendars for management

Customer Service:

Provide friendly and professional assistance to customers, handling inquiries and complaints efficiently Manage the administrative aspects of customer orders and returns Assist in the preparation of customer communications and follow-ups

Employee Inductions:

Facilitate employee induction sessions, ensuring new hires understand company policies and procedures Maintain up-to-date records of onboarding documents and training schedules

Store Price & Offer Updates

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Implement and maintain accurate price changes and promotional offers as per company guidelines. Collaborate with the merchandising team to effectively communicate and implement price updates and offers

Retail Support:

Assist on the shop floor during busy periods or special events, performing tasks such as cash-out duties, restocking shelves, organising merchandise, and ensuring the store maintains a clean, inviting appearance Support the retail team by providing excellent customer service and stepping into roles as needed
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Prerequisites

Key Skills and Attributes:

Strong organisational skills and exceptional attention to detail Excellent interpersonal and communication skills for engaging with customers and colleagues Ability to manage multiple tasks and prioritise effectively in a fast-paced environment Proficiency in basic IT systems and office software Flexibility and willingness to support various aspects of the business as needed
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Duration

Part time - 3 days a week from February - September and 2 days a week from October - January

Further Details:

Thank you for taking the time to complete an application form online. We will contact you if you are shortlisted for an interview.