Job Description

Reference: 3666

We are recruiting for a well-established and growing company based in the heart of the Hemel Hempstead area, near the town centre, now recruiting for an Office Admin Support role!

This company has shown good growth in recent years and expecting more in the near future, due to this the company is now looking for the right candidate to come in and support the office with the customer service and administrative side of the business (this role is 70% email based and 30% phone calls).

This is a fantastic opportunity for someone with office experience that wants to work in a diverse role, for a growing company and with an extremely fun, family-feel team. If you are a graduate or looking to build a career within an office environment, then this could also be a good opportunity for you!

This role is on a permanent basis and dependant on the experience you can offer, a salary of up to \xc2\xa325,000, along with free on-site parking, holidays, pension etc. which we can provide more info on.

The company operates Monday to Friday, 8:30am to 5pm, ideally having someone committed to coming into the office fully whilst carrying out their training, but hybrid working and a structure for you is something welcomed and could be discussed. Please note that this position will require on call work on Saturdays (this will be working from home) \xe2\x80\x93 this will either be in place of a weekday shift or paid as overtime.

Responsibilities

• Working alongside Service Manager to assist with service call management from start to finish.
• Managing all incoming calls and directing them appropriately.
• Co-ordination in purchasing of spare parts.
• Maintaining high levels of customer satisfaction.
• Managing customer correspondence, including phone calls, emails, letters.
• Performing data entry roles, inc. updating records and databases for marketing.
• Managing customer correspondence, including phone calls, emails, letters.
• Organising engineer bookings with customers and scheduling appointments.

Candidate Skills

• Strong organisational & time management skills.
• Existing knowledge of customer service requirements & procedures.
• Excellent verbal & written communication skills.
• Knowledge of Microsoft Suite computer programs.
• Proven problem-solving skills, an ability to research & an aptitude for helping others.
• Service and maintenance knowledge is an advantage.
• Enjoys working in a team environment.
• Ability to self-manage and work on initiative.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

Think Specialist Recruitment