Job Description

Purpose

To provide the best possible service to customers, thereby maximizing sales and profit To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures

Responsibilities

Customer Relations / Selling Skills

- Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs

Commercial and Business Acumen

- Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products

Leadership / Taking Responsibility

- Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary

Legislation

- Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)

Organisation and Planning

- Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required

Maximises Resources

- Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs

Quality Emphasis

- Committed to setting and maintaining high store and personal standards, with excellent merchandising skills

Motivating Others -

Encourages team effort, builds cohesion and maintains motivation

Staff Training and Development

- Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals

Effective Administration

- Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store

Problem Solving

- Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs Any other duties relevant and related to the post 1 year previous supervisory or management experience in a retail or customer focused environment
Job Types: Full-time, Permanent

Pay: 13.30 per hour

Expected hours: 36 - 44 per week

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Company pension
Schedule:

Weekend availability
Experience:

Supervising experience: 1 year (preferred) Retail sales: 2 years (preferred)
Work Location: In person