Job Description

Company Description
At Frasers Group we\xe2\x80\x99re rethinking retail. Through digital innovation and unique store experiences, we\xe2\x80\x99re serving our consumers with the world\xe2\x80\x99s best sports, premium and luxury brands globally. As a leader in the industry, we\xe2\x80\x99re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront. There is a wealth of opportunity for training as well as on the job learning. We have a \xc2\xa35,000 per head annual training budget within IT, as well as bonus schemes including our Frasers Champion where 8 peer nominated winners earn double their monthly salary for their outstanding performance.


Frasers Group prides itself on the use of cutting edge and innovative IT solutions, helping drive the business forward, and continuously looking at the benefits new technology can provide. With our ongoing Expansion and Elevation Strategy, we are currently seeking a NOC Team Leader to join our Network Operations Center Team. With a converged network connecting our Brands and Operations across 20+ countries, including Branch Locations, Distributions Centers, Cloud and On-Premises Datacenters around the globe. Our growing team of Engineers is looking for the perfect colleague to help with the continuing growth as well as our technology transformation journey. The role involves:

• Oversee daily operations of the Network Operations Center
• Work with other IT teams to ensure the overall health of the IT and Network Infrastructure
• Provide mentoring to the technical team to ensure they are working efficiently and accurately
• Function as a technical point of escalation for the 2nd Line and Field Engineering teams as required
• Track updates and resolve all assigned incidents, changes, and problems
• To focus on the development of processes and workflow analysis within the NOC
• Working with the line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues

This role is based on-site at our Shirebrook HQ 5 days a week

Qualifications
Requirements:

• At least 1 year of experience working in team lead or project manager role within IT, preferably in a NOC environment. However, anyone working in a similar position not in IT would still be considered.
• Clear passion for a career in IT, specifically networks, and looking to grow within the business
• Excellent communication skills both written and verbal
• Strong organisational skills

Desirable:

• Cisco Entry Level Networking Technician (CCENT) or Cisco Certified Networking Associate (CCNA), or any equivalent qualification.
• Strong understanding of network operations, WAN protocols, routing protocols, and switching

Additional Information
An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits - Think fast, fearlessly, and take the team with you. Own it and back yourself - Own the basics, own your role and own the results. Be relevant - Relevant to our people, our partners and the planet.