Job Description

Additional Information

Job Number

25072056

Job Category

Rooms & Guest Services Operations

Location

Delta Hotels Birmingham, 12 Hagley Road, Five Ways, Birmingham, England, United Kingdom, B16 8SJ

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Explore our very big world

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What you'll do

Lead and supervise the team on nights and take overall responsibility for the hotel overnight, ensuring the safety and security of guests and associates


Complete regular walkrounds to ensure the building is secure and action any issues that arise


Ensure that the end of day reports to close the days business results are completed


Process guest check-ins, assigning rooms and activating room keys


Answer, respond to and process all guest calls, messages, questions or concerns


Process check-outs and resolving any disputed charges

What we're looking for

A night owl, ideally a person used to working nights


A warm, people-oriented demeanour


A team-first attitude


Previous experience in a similar role or as a night team member looking for the next step


Flexibility, problem-solving skills and multi-tasking ability - the team is smaller on nights which results in quick thinking, decision making and working together

Perks you deserve

In addition to an hourly rate of pay, ensuring you are paid for every hour worked., we'll support you in and out of the workplace by offering:

Health & Wellbeing

- complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important

Meals

- Tasty and Varied Meals in our Associate Dining Facility

Uniform

& dry-cleaning service

Discounts

- Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema's and more

Travel

- Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

Holidays -

20 days holiday plus 8 Bank Holidays increasing with service

Pay -

Annual Performance Related Pay Review

Health

- Cycle to work scheme

Pension

& Life Assurance

Flexibility -

do you need flexibility in your life, talk to us as we know worklife balance is important

Take Care

Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

Develop and Grow

- Comprehensive Training and Development programs

Career

- career progression opportunities are endless as the #1 leader in hospitality worldwide

Celebrate

- Awards and Recognition Celebrations

Events -

Monthly Calendar of Associate Focused & Fun Events


With this role you will be working 40 hours per week over 5 days, including weekends with shifts overnight from 11pm - 7am - do you need flexibility in your life? We are happy to discuss this with you!


If this sounds like the perfect role for you apply online.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.



Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.