Job Description

Night Support Worker

Grade

Night Support Worker - 23,291.88

Reporting to

Local Management Team

Location

Depaul Nelson Street, Belfast, BT15 1BH

Contract

Fixed term- 3 years

Scope of Responsibility

As a Night Worker at Depaul, you will provide vital support to women

transitioning from prison into housing and their local communities

during the night. This role is focused on ensuring that service users

have access to emergency support and assistance during overnight

hours. You will be responsible for responding to service users' needs,

offering emotional support, addressing neighbourhood concerns, and

ensuring the safety and wellbeing of individuals in accommodation.

You will work in a response-based capacity, helping women manage

any challenges or issues that may arise overnight, including housing

difficulties, emotional distress, and neighbourhood-related concerns.

Your role will be crucial in providing a safe and supportive

environment, and ensuring that service users can access the help they

need during evening and night-time hours

Hours

35 hours per week - Waking Nights

Key Areas of Responsibility

Overall Work Objectives

Service User Support:

Provide emotional support to women during the night,

ensuring they feel safe, listened to, and supported in managing

any crises or emotional challenges.

Respond to any urgent issues or incidents that arise

overnight, including housing-related concerns, neighbourhood

disturbances, or personal difficulties.

Assist in ensuring the safety and security of all service users

in the accommodation, following Depaul's health and safety

protocols and responding promptly to any risks or

emergencies.

Monitor and assess the wellbeing of service users throughout

the night, ensuring that any identified needs are addressed

promptly.

Offer practical support to service users, including helping with

any immediate housing or personal challenges, such as

providing information, signposting to appropriate services, or

assisting with basic needs.
Address neighbourhood-related issues that may arise overnight,

such as noise, disturbances, or concerns related to the safety of the

accommodation setting.

Provide guidance and support to service users dealing with any

issues related to their accommodation, helping them to resolve

problems or access the support they need.

Ensure that any reports of disturbances or safety concerns are

addressed in a timely and professional manner, liaising with relevant

authorities or external agencies where needed.
Provide reassurance to service users who may feel anxious,

distressed, or isolated during overnight hours.

Assist service users in coping with stress, anxiety, or trauma,

providing them with techniques or resources to manage their emotions

in a constructive way.

Encourage service users to engage with other services where

appropriate, such as Depaul's in-house wellbeing resources or

external agencies offering mental health support.
Following Depaul's policies and procedures to ensure the health and

safety of all service users throughout the night,

Carry out regular checks to ensure that accommodation is safe and

secure, reporting any issues that may arise.

Respond appropriately to any emergency situations or incidents,

ensuring the safety and welfare of service users is maintained at all

times.
Complete incident reports, wellbeing checks, and any other

administrative tasks as required by Depaul's policies and procedures.

Ensure that all documentation is completed thoroughly and in line

with confidentiality and data protection regulations.
Participate in team meetings, case handovers, and training sessions

to ensure a consistent and professional approach to service delivery.

Work collaboratively with colleagues and external agencies to

ensure that service users' needs are met and their safety is

maintained at all times.

Emotional and Practical Support:

Offer emotional support to women during challenging times,

ensuring they have someone to talk to during the night and feel

supported in managing their mental health and wellbeing.

Administrative Duties:

Maintain accurate and up-to-date records of any incidents, concerns,

or support provided during the night shift.

Team Collaboration:

Communicate effectively with daytime team members, ensuring that

any important developments, concerns, or actions taken during the

night are handed over clearly and accurately.

Person Requirements

CRITERIA:

Essential:

A Level 2 qualification in a social care field (such as NVQ or

GCSEs) is required.

At least 1 year's paid experience working with vulnerable

individuals, particularly in housing, community outreach, or support

roles.

Experience in crisis intervention and providing emotional support to

individuals in distress is desirable.

Skills:

Strong interpersonal skills with the ability to build trusting

relationships and provide effective emotional support.

Ability to remain calm and professional in potentially

challenging or emergency situations.

Good written and verbal communication skills to effectively

document incidents and communicate with the team.

Strong problem-solving skills, with the ability to make quick

decisions and respond appropriately to incidents.

Knowledge:
A good understanding of housing issues, homelessness, and

community integration.

Knowledge of services available for vulnerable individuals,

including statutory and voluntary resources.

Understanding of crisis intervention, risk management, and

safeguarding procedures.

Awareness of Health and Safety guidelines and the importance

of maintaining a safe service environment.

Other Requirements:

Ability to work independently and manage responsibilities

during night shifts.

Ability to work flexibly, including evenings and weekends, as

part of a rota system.


Commitment to Depaul's values, including respect, empowerment,

and service user participation.

Enhanced DBS/Access NI check is required (a criminal record may

not necessarily disqualify you, depending on the nature and

circumstances).

Working Environment:

The role requires working directly with service users in their

accommodation settings and the community during overnight

hours.

You will be expected to work overnight shifts as part of a flexible

rota system, providing support during evenings, nights, and

weekends.

Depaul is committed to providing equal opportunities and a

supportive working environment. If you are passionate about

supporting vulnerable women during their transition from prison

into their community and housing, and providing emotional and

practical support during night-time hours, we would love to hear

from you.

This Night Worker role is essential in ensuring that service users

feel safe, supported, and empowered throughout the night, and

you will play a critical role in their ongoing journey to recovery

and integration.

Access NI

This Post is subject to a Basic Access NI check. Having a criminal

record will not necessarily debar you from working with Depaul. This

will depend on the nature of the position, together with the

circumstances and background of your offences or other information

contained on a disclosure certificate.

Closing date for applications: Friday 2nd May 2025

Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.