Job Description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London\xe2\x80\x99s Whitehall, unites the allure and heritage of Raffles with one of the world\xe2\x80\x99s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. \xe2\x80\x8b



An exceptional opportunity presents itself for a Night Residences Concierge to be part of an iconic London Opening.

Reporting into Residences Concierge manager you will be responsible for leading and supervising the overnight running of the residential concierge desk at The OWO Residences by Raffles.

Working with the Resident Relations Manager overseeing all aspects of concierge, and resident arrivals/departures and the residents\xe2\x80\x99 journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.

You will work in close contact with Security, F&B, Housekeeping, Engineering and Spa departments to ensure a smooth and consistent service, surpassing the residents\xe2\x80\x99 expectations.

Specifically as the Night Residences Concierge:

• Managing the resident experience during arrival/departure and when in the lobby areas during night hours.
• Training, and managing all members of the resident concierge team.
• Communication with staff, residents and guests in a friendly and professional manner.
• Building and developing good relationships including problem solving and complaint handling.
• Managing time sensitive targets.
• Working closely with other departments across the Hotel.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in luxury residential environments or 5-star hotels or a similar role.
• Market knowledge of competitors and event industry trends.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• To be detail oriented.

• You will be offered a competitive salary.
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Length of service awards for every year of service.
• We offer Life Assurance to all our colleagues.
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you
• Fun-filled events, whether that\xe2\x80\x99s a pub quiz, team run or festive party
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accor\xe2\x80\x99s extensive brand portfolio

Accor