Job Description

Job Ref:

ST1105

Branch:

St Mellion Estate

Location:

St Mellion Estate, Cornwall

Salary/Benefits:

Up to 27476.80 per annum.

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

2100-0700 4 nights per week on a rota system. Flexibility is required for this role.

Hours per week:

40 hours per week

Posted date:

17/04/2025

Closing date:

19/05/2025

Job Purpose Summary

The main purpose of the Night Receptionist role is to ensure the smooth running of the resort from 9pm to 7am daily. This is a hands on role requiring some general Night Porter duties as well as some Supervisor activities. This is a 40 hour per week role covering 7 days per week on a rota basis. 10 hour shifts.

Key Responsibilities

Maintain a professional and high quality service oriented environment at all times. To provide the highest quality of guest service standard with the aim to exceed expectations at all times, whether by operations or administration. To predominantly focus and manage front of house, our guest requirements and fulfil the necessary administrative duties. To ensure the hotel and its guests are safe and secure through the night hours. Ensuring that you are visible and accessible and show a presence throughout the hotel interacting with guests and staff alike. Act professionally for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Key Performance Indicators

Reception Standards


Arrivals are checked in correctly, allocated a room and sent to their room without delay. Check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. Reservations are taken correctly and courteously. Effective liaison between reservations and front office staff with other departments (e.g. housekeeping). Any enquiries, messages are dealt with courteously and efficiently. All Front of House areas are clean and tidy at all times, including back of house. On check-out correct processes and procedures are followed.

Food Beverage Standards


Ensure all charges are correctly entered on the guest's bill and that this is up to date at all times. Use checklist to ensure the restaurant is ready for FB staff by 6am. Clearing and setting up conference/ function rooms as per standard. Basic food preparation and delivery of room service to guests. Assist FB staff after hours and in line with company policies.

Public Area Cleaning Standards


Hotel Reception Area - floor vacuumed and mopped daily. HF Reception Area - stairs and floor are vacuumed and mopped daily. Toilets (Hotel reception, HF reception, Nicklaus bar - toilet, urinals and sinks cleaned as per standard, dust and polish surface areas, floors mopped. Nicklaus Bar Hallway - vacuumed daily. External - check outside tables are clean and ashtrays are cleaned out, any glasses etc cleaned away. Including all entrance ways, hotel reception, hotel entrance etc.

Maintenance Standards


Report any issues regarding the maintenance reporting app.

Security, Health Safety, Policy Procedures


Compliant in the following resort procedures; + Conducting and managing evacuations of the whole hotel/ cottages should the alarm sound during the Night.
+ Resort walk rounds throughout the night ensuring security and fire safety, addressing and/or reporting any issues or shortfalls in standards.
+ Report any suspicious persons, activities and/or hazardous conditions to the ROM.
Ensure that company and statutory hygiene standards are maintained in all areas. Be fully conversant with all statutory requirements within a food and beverage operation, that all licenses, including special licences, the conditions affecting the issues of a liquor licence are not jeopardised. Attend HS training classes and fire evacuation drills when necessary

Reporting

Consistency in providing daily, weekly and monthly reporting as required. Using precise and effective language to communicate the most important KPIs and actions. Consistent use of professional language and style of writing.

Communication

Build and maintain strong working relationships with all levels of staff and stakeholders. Work in liaison with resort departments as a team.

Careers at St Mellion Estate

We are passionate about our people and our industry, both now and for the future. Over the past few years, we have been working alongside our partners in education and training, to develop our team and to prepare them for successful careers in the golf, leisure, tourism and hospitality industries. If you are a dynamic individual looking to become part o the St Mellion Team and would like a great career in hospitality, leisure, or golf, please apply.

Company Benefits - Working at St Mellion

Competitive Salary 28 Days Holiday rising to 33 Complimentary Membership for you and one other Employee Assistance Scheme Wagestream (Access a percentage of your salary before payday) Ride to Work Scheme Free Meals on Working Day Discounted treatments and products Discounts on Food and Beverage Long Service Bonus Scheme. * Free Parking