Job Description

7 Hospitality Management is looking for a guest-focussed Night Porter to join us in this exciting opportunity for our

Braid Hills Hotel

property in Edinburgh. This is a Part Time role, which may lead to a full time position.

Situated just minutes from the bustling city centre, the Braid Hills Hotel features a Victorian building with 71 individually unique bedrooms. The hotel also boasts stunning panoramic views over the city of Edinburgh. A beautiful wedding and events venue, with individually designed event suites to cater for a wide variety of guest needs for up to 140 guests and catering spaces for up to 200 guests.

What will I be doing?

As a Night Porter for the Braid Hills Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures Maximise the service opportunities for guests to ensure repeat visits To cover the Reception desk and carry out all duties To arrange transport for guests when required To order newspapers for the hotel To strictly follow all procedures for left luggage To be able to confidently sell the hotel facilities to the guests during their stay To have a great knowledge of local area and attractions Ensure all guest accounts are charged accurately with supporting documentation

What are we looking for?

A Night Porterserving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

Previous experience within same role in hotels

Ability to provide and demonstrate exceptional guest service

Positive can-do attitude

Great charisma & people skills

A good ability to manage business/workflow priorities

Excellent communication skills both oral and written

Our Values

Transparency

|

We ensure clarity in communication so that there are no surprises

Ownership

|

We think and perform like owners

Driven

|

We have a constant desire for improvement

Investment in our People

|

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme

Discounted Hotel Stays across our 7H Portfolio

Discounted Food and Beverage across our 7H Portfolio

Health Scheme

Enjoy your birthday off!

Employee of the month programme

Long service recognition scheme

Complimentary overnight stay within probationary period

Free use of leisure club facilities within other 7H hotels

Job Types: Full-time, Part-time

Pay: From 12.21 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Free parking On-site parking
Schedule:

Monday to Friday Night shift Weekend availability
Work Location: In person

Reference ID: BraidNP25