Job Description

Night PorterLa Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.Working in hospitality is vibrant, flexible, and no two days are ever the same!We have an exciting new role to join our growing team.We are looking for a Night Porter to ensure the security of the hotel as a whole. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in the hotel as a whole. To assist guests and attend to their needs, cleaning duties as laid out by management.About the roleMain tasks and dutiesxc2xb7 To maintain and adhere to company's health and safety policies;xc2xb7 To ensure facilities hygiene standards are maintained;xc2xb7 To maintain and operate reception area to hotel standards;xc2xb7 To ensure operation of the switchboard, dealing with all customer and telephone enquiries;xc2xb7 To make periodic checks in all areas of the building throughout the night;xc2xb7 To serve residents drinks from the night bar as requested;xc2xb7 To ensure all residents receipts are attached to their bill;xc2xb7 To complete the night audit as directed by management;xc2xb7 To complete the back up of the hotel systems as directed;xc2xb7 To collect guests newspapers as requested;xc2xb7 To ensure all closing procedures and security are adhered to for the protection of staff and property and customers as a whole;xc2xb7 To promote and sell the hotel and its products with a friendly and helpful manner;xc2xb7 To deal and handle with customer complaints and requests;xc2xb7 To maintain a high standard of personal hygiene and appearance;xc2xb7 To attend training courses as and when necessary;xc2xb7 To ensure effective communication to management and peers;xc2xb7 To ensure correct set-up of the hotel for business next day as directed by management;xc2xb7 To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;xc2xb7 Report and where appropriate take action on any incident, fire, loss or damage;xc2xb7 To report all maintenance issues and take appropriate action;xc2xb7 Any other duties and responsibilities as requested by the management.About the companyLa Mon Hotel & Country Club is an award winning four star hotel on the periphery of Belfast City CentreRequired Criteria

• The right to live and work in the UK
• A good level of English is essential
• Highly responsible & reliable
• A positive and friendly attitude

• Previous experience in a similar role is preferred

• Establishing Rapport With Clients
• Ability to Identify and Anticipate needs
• Local Knowledge Skills
• Building Relationships

La Mon Hotel & Country Club