Job Description

We are looking for a Night Luggage Porter to join the team here at St Ermin\xe2\x80\x99s Hotel.
If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge \xe2\x80\x93 The more we make, the more you make!
• Fun, Love & Energy \xe2\x80\x93 Not just a slogan, it\xe2\x80\x99s just who we are.
• The best staff canteen in London! \xe2\x80\x93 Breakfast, Lunch & Dinner.
• Range of benefits from Private medical cash plan to discounts in hundreds of outlets for shopping. Too many to list here :)
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
• An opportunity to experience and collect great memories which will last with you forever.

As a Night Luggage Porter, you will ensure to follow all standards of procedure to ensure that a high standard of customer service is provided, and our hotel guests comfort, satisfaction and safety is catered for in a friendly, helpful, efficient, and personalised manner at all times.
What will you be doing?

• To maintain a high-profile presence in the hotel lobby area and be accessible to guests and clients at all times
• To ensure all guest and customer requests or needs are given priority over any other task and that they are treated in a courteous and helpful manner at all times, in order to present the very best possible first and last impression of the hotel, its staff, services and facilities
• To ensure that all work areas the lobby and other designated public areas are kept clean and tidy to the required standards
• To possess accurate and up to date knowledge and information and be able to answer guests\xe2\x80\x99 general tourist enquires, regarding details about or transport and directions to major tourist attractions, shows, tours and events in and around London and the UK
• To ensure all clock rounds and kitchen checks are carried out correctly, (twice nightly) and that any problems arising are reported to the Night Managers logbook
• To ensure all documentation regarding car park charges is always neat and accurate
• To meet and greet or obtain guest taxis as and when required or requested
• To ensure all guest or customer complaints, compliments or comments on any important matters are reported to the head Concierge, Duty Manager and or other members of the Hotel Management
• To carry out any other reasonable request made by a member of the Hotel Management Team and hotel guests to the best of your ability

Note: This description is not intended to establish a total definition of the job, but an outline of the duties
To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy You will have to be eligible to work in the UK to be consider for the role. INDFOH