Job Description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; 60m to 180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey.

There's never been a more exciting time to join HeliosX.

Where we're going:

Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.



Come be a part of making our dream of easier and faster healthcare a reality!

About the role:

We are looking for an organised and committed Night Dispensing Team Lead to join our MedExpress/Levity Pharmacy Team at our brand new warehouse in Leamington Spa. Due to the success our weight loss service has had in 2024, we are adding additional shifts. This exciting role will play a pivotal part in the continued success of our weight loss brands into 2025 and beyond. As the Dispensary Team Lead you'll be responsible for the day-to-day running of the Dispensary Team and ensuring all orders are processed effectively and efficiently.



You will be working closely with our Pharmacist and packing teams to ensure all GLP-1 weight loss orders are dispensed and dispatched on time, to meet company targets and achieve customer satisfaction goals. If you enjoy working cross-departmentally and are a self-starter with strong communication skills this role would suit you perfectly.



This is a full-time, permanent role, based on site in our Leamington Spa warehouse. Shifts will be on 4 days on & 4 days off schedule, between the hours of 9pm - 9am.

What you'll be doing in the role:

Dispensing Operations:


Label, dispense and pack as required to ensure orders are dispatched on time. Ensure weekly reports are filled in accurately and on time. Support cross-functional teams with tasks requiring dispensary input as required (e.g. trial tests, sensory forms, collecting data for new products). Ensure all clinical review reports are updated and accurate. Oversee stock management through regular counts and ensure proper storage of medical products to maintain safety and reduce waste. Collaborate with procurement to place timely supply orders, focusing on cost-efficiency for packaging, PPE, and consumables.

Management and Leadership:


Create, organise and manage the staff rota ensuring dispatch and non-dispatch activities are accurately recorded. Ensure all staff and temps have read and signed the SOPs and completed necessary training. Cascade protocols and standards to the MedExpress Team from the RP. Communicate clearly and effectively with teams to ensure they understand their duties and delegated responsibilities. Perform 1-1 reviews and performance reviews with direct reports. Train the team to carry out clinical reviews and communicate with the CS team, prescribers and customers to ensure correct notes are made and the necessary information is passed between all parties. Train the team to ensure clinical review reporting figures are recorded, accurate and kept up to date.

What you'll bring to the role:

Previous experience as a Dispensary Team Lead or as a Senior Dispenser Planning, prioritising and organisational skills Ability to work to deadlines Ensure the effective use and control of company resources Leadership skills Commitment to continuous professional development for the entire team through shared learnings and best practices Conflict and problem resolution skills Time management skills Clear concise communication An understanding of business rationale and the ability to initiate and implement decisions that will achieve business goals and objectives Ability to sensitively give feedback and receive constructive feedback Be personable and approachable Strong focus and attention to detail skills

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board:
25 days holiday plus UK Bank Holidays (excluding two per year) Private health insurance, along with extra dental and eye care cover Pension scheme Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

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