Job Description

General Information

Press space or enter keys to toggle section visibility

Country/Region

United Kingdom

Province/City

London

Location

Rosewood London

Department

Rooms - Front Office

Job Type

Full-time Permanent



Press space or enter keys to toggle section visibility

Role

We are currently looking for a Night Concierge to join our team of associates at Rosewood London. Our Night Concierges are entrusted with ensuring our guests stay is a unique and smooth experience by assisting in providing true insights into London locals\' culture.

Key expectations of this role are

• Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.
• Efficiently running the concierge desk to deliver an engaging, refined and intuitive service.
• Providing our guests with in depth knowledge about the property and London.
• Intuitively creating complex itineraries to meet and exceed guest expectations.
• Supervising the team of Luggage Porters and Door Persons.

Profile

• Having a passion for guest service and taking ownership of the guest experience.
• The ability to work in a team and build relationships with others.
• Being very organised and proactive in managing your tasks.
• Having a thorough understanding of the hotel, the surrounding area and London transportation system.
• In depth knowledge of London\'s current dining, entertainment, shopping and art scene.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it\'s our Calling.

Benefits

• Competitive holiday allowance which increase with length of service
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan attached the supporting documents

About Us

Press space or enter keys to toggle section visibility

Rosewood London is housed in an Edwardian Belle \xc3\x89poque building that offers some of London\'s finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel\'s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts\xc2\xae which comprises of over 30 properties and over 25 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Rosewood Hotel Group