Job Description

The Person

You'll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you'll have always strive for a high level of guest satisfaction.

As part of the team, you'll embody the spirit of the Tudor Hotels Collection -- where Perfection is not a goal, but our everyday standard. We take Pride in our contribution

, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to

Making every visitor a VIP--offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a Night Assistant, you'll play a crucial role in ensuring the safety, security, and comfort of our guests during the overnight hours, including delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process and responding to guests via phone, emails and social media.

Responsibilities include

Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information. Monitor security cameras, conduct regular property patrols, and ensure a safe environment for guests and staff. Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including Kents Cavern). Monitor room availability and manage room inventory to maximise occupancy and revenue. Address guest concerns and resolve issues in a professional and timely manner. Complete nightly reports and balance the day's financial transactions. Assist with administrative duties, including filing and data entry.

The Benefits

28 Days holiday Extra days holiday for your birthday Free meals on shift Free Gym access on-site Employee Assistance Programme Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

Working Schedule

Full Time Flexibility to work overnight, weekends, and holidays

Luxury | History | England

Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It's a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.

The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months an extensive redevelop programme is being undertaken to transform The Redcliffe into an opulent and luxurious place to stay.


INDHOTEL