Job Description

Network Support Engineer Apprentice - Level 4 An exciting opportunity has arisen for an IT Network Support Engineer Apprentice to join the team in at our client\'s Gravesend office. If you\'re looking to take your Network Support career to the next level then apply to then apply now! Our client: An established telecommunications company that provides competitive and reliable broadband to both residential and business customers. The role: As an Apprentice Network Support Engineer, you will be responsible for providing support to clients and internal departments. On a day to day basis, you will:

• Deliver a first-class customer service using a variety of media i.e., telephone, ticketing system and emails.
• Effectively manage the customer expectation and follow through with promises made to the customer.
• Empathetic and understanding to customer issues.
• Deal with customer enquiries in a friendly, calm, professional and proactive manner.
• Identify and diagnose faults using multiple platforms.
• Accurately update customers (tickets/emails/phones) to pre-defined targets.
• Resolving support tickets and documenting the steps and actions taken.
• Providing regular updates to customers, on progress of orders, queries, faults etc.
• Provide customers with technical knowledge of the services & products we supply.
• Developing the knowledge base so our users can find the answers they need.
• Implementation and provisioning of hosted telephony, broadband and IP/Ethernet services.
• Train and teach customers on how to make the best use of the technology.
• Undertake day-to-day admin across systems.
• Any other duties as required in the delivery of the role and as directed by the management team.

Things to consider: This role will be primarily office based, but may involve site visits from time to time to configure routers, phone systems and helping clients with device rollouts (mobile devices & tablets). Qualifications required:

• You will already have a grade 4 / C in both GCSE Maths and English.
• Previous qualifications in IT will be an advantage.

Personal Skills required:

• Good communication
• IT
• Attention to detail
• Customer care
• Analytical
• Organisation
• Problem solving
• Patience
• Team working
• Logical thinking

The apprenticeship: Qualification: Network Support Engineer - Level 4 Duration: 18 months Job Types: Apprenticeship, Full-time, Fixed term contract
Contract length: 18 months Schedule:

• Monday to Friday

Work Location: In person Reference ID: SAP-4703-8